What's the problem with Panasonic supply chain?

Susanne

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Hi everyone,

I ordered a new lens in February, a Panasonic/Leica 15mm. It was a nice birthday gift to myself. However, despite the lens being marked as "in stock" in the online shop, it wasn't, and had to be ordered from the UK. It's not here yet.
Yesterday I managed to get some news from the shop, and was informed that the problem isn't with Brexit shipping woes but instead there is a problem with supply from Panasonic itself.

Does anyone know anything about this? What exactly is the problem at Panasonic and what should I expect?
 

Brownie

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Every company is using COVID as an excuse. I hear it every single day in my work. What to expect? Roll the dice, I don't think there's any barometer for this. One person may get their item in a week, the next a month, or (evidently) longer. Can you fins a good used one somewhere and cancel the order?
 

RichardC

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Hi everyone,

I ordered a new lens in February, a Panasonic/Leica 15mm. It was a nice birthday gift to myself. However, despite the lens being marked as "in stock" in the online shop, it wasn't, and had to be ordered from the UK. It's not here yet.
Yesterday I managed to get some news from the shop, and was informed that the problem isn't with Brexit shipping woes but instead there is a problem with supply from Panasonic itself.

Does anyone know anything about this? What exactly is the problem at Panasonic and what should I expect?

If a shop's website allows purchases of goods which are not on the shelf, I wouldn't give them the time of day.

I doubt you have a contract with them until they mark it as shipped - ask for a refund and order from elsewhere.

PS: DPD are shipping UK-Eire in 2-3 days door to door. Brokerage fee is EUR 6.45. They have been delivering consistently well since the end of Feb.
 

Ghostbuggy

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Personally I'd cancel the order and do my business with someone else, I really dislike the tactic to show inventory as "In Stock" while it actually isn't. Just earlier this year I ordered a pair of shoes which even after two weeks kept showing as "In Stock" at the shop, my requests and statements regarding this matter had been ignored. They eventually arrived about four weeks later - while the website kept stating "Arrives in 3-4 business days."
 

Susanne

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Personally I'd cancel the order and do my business with someone else, I really dislike the tactic to show inventory as "In Stock" while it actually isn't.

I totally agree, this is actually the most annoying part. But it probably won’t help, if the problem lies with Panasonic, and how will I know another shop actually has it in stock? The only thing it would do is to give me the money back but I still wouldn’t have the kind lens I’m after.

Of course, I could always get my money back and try the Oly 17... but not happy about that when every other person says it has problems with sharpness.

My original question however was about what the problem is with the Panasonic supply.
 

fortwodriver

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Are you going by what the retailer has said about Panasonic stock level?

Honestly, Panasonic's distribution network is massive. I think the store is lying, or isn't a primary dealer and has to get it from some under-performing sub-distributor, and that's where the problem really lies.
 

RichardC

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This is in the back end of my shopping cart. Virtually ALL shopping cart systems have this. It's not rocket science. Over-selling is a ridiculous way to trade, your gains are wiped out by time wasted dealing with complaints, non-refundable credit card fees and bad PR.

Screenshot 2021-04-11 at 09.20.20.png
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Robstar1963

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If a shop's website allows purchases of goods which are not on the shelf, I wouldn't give them the time of day.
Actually Richard to be fair to some dealers - I often appreciate some companies allowing you to order despite having no stock as sometimes there is an offer or promotion on which ends same day
You can then order at the promotional price despite no stock and you still benefit from the saving - dealers such as Clifton Cameras do this and I would not hesitate to order from them whilst showing no stock
They state that there is zero stock but orders accepted
Not sure but I think Park Cameras and WEX also do the same ?
Again I would not hesitate to order from them under similar circumstances so to U.K. readers at least don’t write off dealers doing this 👍
 

BDR-529

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Hi everyone,

I ordered a new lens in February, a Panasonic/Leica 15mm. It was a nice birthday gift to myself. However, despite the lens being marked as "in stock" in the online shop, it wasn't, and had to be ordered from the UK. It's not here yet.
Yesterday I managed to get some news from the shop, and was informed that the problem isn't with Brexit shipping woes but instead there is a problem with supply from Panasonic itself.

If the shop outright lied to you about having this lens "in stock" when it wasn't, then everything else is a lie too. Including but not limited to excuses about "Panasonic supply chain problems". Unless of course this was the official Panasonic Direct webstore but they list both colours as "Out of stock".

Several online camera stores in EU which I have used (including even Amazon.de and Amazon.co.uk) have H-X015E in stock and these shops really mean it. I can always give them a call and ask them to confirm availability if I really need something immediately.

I have even used a couple of HK-based online stores which pretend to be inside EU when if fact they are not but as far as customer experience goes, outcome is identical. The price you see on the checkout page is the final one, they handle the customs clearance and deliver goods to your door.

A couple of months ago I ordered a 7-Artisans 7,5mm F/2.8 from one of them and got it in two weeks but to my surprise the one delivered was the latest Mk II which was just released and not the Mk I which was advertised at a very low price. In other words nothing was really "in stock" and they purchased the lens from the manufacturer only after I placed my order.
 
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RichardC

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Actually Richard to be fair to some dealers - I often appreciate some companies allowing you to order despite having no stock as sometimes there is an offer or promotion on which ends same day
You can then order at the promotional price despite no stock and you still benefit from the saving - dealers such as Clifton Cameras do this and I would not hesitate to order from them whilst showing no stock
They state that there is zero stock but orders accepted
Not sure but I think Park Cameras and WEX also do the same ?
Again I would not hesitate to order from them under similar circumstances so to U.K. readers at least don’t write off dealers doing this 👍

No, that's fine. I ordered my 100-400 from SRS knowing full well that there weren't any because it was clearly advertised on the site. I've bought from them a number of times.

OP said that she bought the item that was "in stock".
 

Susanne

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If the shop outright lied to you about having this lens "in stock" when it wasn't, then everything else is a lie too. Including but not limited to excuses about "Panasonic supply chain problems". Unless of course this was the official Panasonic Direct webstore but they list both colours as "Out of stock".

This was just an ordinary camera gear shop in Dublin. I assume they get a lot of stuff from the UK, although I hope that should change soon because of Brexshit.

I had decided to cancel my order, save up some more money and buy an Olympus Pro 12-40 (or is it 60?) f2.8 instead. They didn't reply to my e-mail, so i got even more annoyed. But now, 10 mins ago, DPD showed up with a little parcel - my Panasonic lens.
So no matter how annoying this whole situation was, I'm delighted that it finally arrived, and I'm going to stop being pissed off about it. But what I've learned is to not trust what websites say. The next time I need camera gear I'm going to check with the shop before buying anything. Preferably I'll contact a local shop in Cork instead. At least I can visit them if there's any problem.

But now I'm going to enjoy my new lens!
 

RichardC

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"This was just an ordinary camera gear shop in Dublin. I assume they get a lot of stuff from the UK, although I hope that should change soon because of Brex****."

Maybe you should ask them?

I had some bloke "assuming" that I couldn't get adult sized dummys because of Brexit. I had to break it to him that I had no issues getting stuff from Germany, it was just that my supplier didn't want their products associated with 40 year old men who like to dress up in romper suits and nappies.
 

Susanne

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"This was just an ordinary camera gear shop in Dublin. I assume they get a lot of stuff from the UK, although I hope that should change soon because of Brex****."

Maybe you should ask them?

I had some bloke "assuming" that I couldn't get adult sized dummys because of Brexit. I had to break it to him that I had no issues getting stuff from Germany, it was just that my supplier didn't want their products associated with 40 year old men who like to dress up in romper suits and nappies.

I don't care really. There are other camera shops to buy from. I chose that one specifically because they "had" (or seemed to) that lens. In the future I'll buy from that Cork shop instead.
 

Brownie

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"This was just an ordinary camera gear shop in Dublin. I assume they get a lot of stuff from the UK, although I hope that should change soon because of Brex****."

Maybe you should ask them?

I had some bloke "assuming" that I couldn't get adult sized dummys because of Brexit. I had to break it to him that I had no issues getting stuff from Germany, it was just that my supplier didn't want their products associated with 40 year old men who like to dress up in romper suits and nappies.
Ok, now you're going to have to explain exactly what it is you sell. Somehow, I am envisioning this shop that carries cameras and adult toys...
 

RichardC

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Ok, now you're going to have to explain exactly what it is you sell. Somehow, I am envisioning this shop that carries cameras and adult toys...
Ha ha. Baby products these days, and only for babies up to 18 months at the moment.

However, when people appear willing to pay 5x more for ‘specialist’ items, you should never say never 🤣
 

Little Fish

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Depends on the distributer or rep for that area I suspect. Where I live, the authorized dealer has a difficult time keeping the popular stuff in stock. When I made the switch to Lumix, I had 3 lenses on order over the course of 3 months. Nevertheless, the camera store loaned me a Oly 40-150 PRO for free, while waiting for my order to come in on a 100-300 II.

Forgot to add, the store clerk always contacted the Lumix Rep to request a discount, and added the order while on the phone, as well as provide estimated pickup week. That was in 2018. Since Covid Lock-down, the Dealer had no problems with supply of Lumix gear (especially the S series cameras and lenses). But that could be due to the huge decline in tourist, and the high unemployment in Vegas.
 
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