Feeling very disappointed with Olympus. When the E-M1 was launched and as soon as it was available on the web shop I bought it. This was without seeing or handling it. I totally trusted Olympus that this would be a good improvement over the E-M5. Those of us who pre ordered via the Olympus web site where told we would be the first to get them and within the first week of October. So why have the dealers received their shipments and people who have only just ordered them already got their cameras and those of us who 'trusted' Olympus don't have ours? The additional insult of not even receiving an email of when it will arrive, nor via which courier or having a tracking number seems very poor service in my book. I go onto 'my account' on the Olympus site and all it says is I have ordered the camera. No update or additional information. As to the customer service this seems incredibly poorly run. I received an email with my code to get the free battery grip after I placed my order. So I sent an email on the 11th Sept using the Olympus web site asking what I should do. To date no one has bothered to contact me! A telephone call a couple of days ago confirmed that they have no record of that email. So why have a web based emailing system if it doesn't work? The final insult! I have just heard that LCE in Southampton have them in stock and someone has just walked off the street and bought one. No pre-ordering, just picked it up there and then! So where does loyalty get you with Olympus? I'm afraid absolutely nowhere. With such a great range of cameras all you need do now is treat your customers like you really do care for them.