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UPDATE - E-P5 firmware update - conflicting responses

Discussion in 'Olympus Cameras' started by SS76, Apr 28, 2014.

  1. SS76

    SS76 Mu-43 Regular

    47
    Nov 2, 2013
    So, I contacted both Olympus USA and Olympus Japan, and got 2 different responses.

    Here is what I get from Olympus America:


    "Thank you for contacting Olympus Technical Support. We are sorry to learn of the situation.

    We appreciate your comments and concerns, and have forwarded these comments to the appropriate department for review and consideration.

    We are hoping for the next firmware update for the E-P5 camera to include the 0 sec anti shock function Unfortunately, at this time we do not have an exact date or more detailed information for the next firmware update version for E-P5 camera, but we are hoping for this to be released soon. Please stay tuned for future firmware updates for the E-P5 camera, by checking at the following web page:

    http://www.olympus.co.jp/en/support/imsg/digicamera/download/software/firm/e1/

    Best Regards,

    Olympus Technical Support
    Olympus Imaging America Inc.
    Toll Free Technical Support Hotline 1-888-553-4448"


    I get this response from Olympus Japan:

    "Thank you for your e-mail.

    We are sorry, but we have no information about firmware update for

    E-P5 at this point.

    We will pass your message about the firmware update for E-P5 to our appropriate department as a valuable voice of the customer.

    Thank you for your understanding.

    Best regards,

    C.Nishino

    Customer Support Center

    OLYMPUS IMAGING CORP. Tokyo, Japan"
     
  2. drd1135

    drd1135 Zen Snapshooter

    Mar 17, 2011
    Southwest Virginia
    Steve
    They seem consistent enough. Neither knows much, although one seems to "hope" it's coming. :rolleyes: At least they don't contradict each other.
     
  3. SRHEdD

    SRHEdD Mu-43 Top Veteran

    967
    Feb 24, 2011
    Viera, Florida USA
    Steve
    There is probably some other feature pending in a new model that would require a more elaborate firmware update for the E-P5...













    ...I can hope, can't I?
     
  4. D7k1

    D7k1 Mu-43 Top Veteran

    689
    Nov 18, 2013
    Just to keep all of the posts about this on the same page:

    Rumors Update: for the update about the rumor on the update:)
     
  5. MarkRyan

    MarkRyan Instagram: @MRSallee

    772
    May 3, 2013
    California
    Here's a reply from Olympus US this morning.

     
  6. SS76

    SS76 Mu-43 Regular

    47
    Nov 2, 2013
    Interesting, but that reply sounds like they are indeed expecting a firmware update like the response I got.
     
  7. MarkRyan

    MarkRyan Instagram: @MRSallee

    772
    May 3, 2013
    California
    Funny, I didn't even notice that -- but you're right. That note definitely suggests acknowledgment of an upcoming firmware update.

    "...we do not have any updated information regarding the upcoming firmware for the E-P5 camera"
     
  8. jnewell

    jnewell Mu-43 All-Pro

    Jun 23, 2011
    Boston, MA
    That's sort of intriguing. If it had ben an indefinite article, you'd say it wasn't coming. The use of the definite article puts a different spin on it. :smile:
     
    • Like Like x 1
  9. dhazeghi

    dhazeghi Mu-43 Hall of Famer

    Aug 6, 2010
    San Jose, CA
    Dara
    While it would be nice to have some definitive information on this, the poor state of customer service/support means they're probably better off just keeping quiet until the update, whatever it is, appears.
     
  10. Ulfric M Douglas

    Ulfric M Douglas Mu-43 Hall of Famer

    Mar 6, 2010
    Northumberland

    ? Anyone else see the same response but with different words?
     
  11. iansmith

    iansmith Mu-43 Regular

    30
    Mar 19, 2014
  12. pdk42

    pdk42 One of the "Eh?" team

    Jan 11, 2013
    Leamington Spa, UK
    Obviously a new definition of "definitely". This is the same site that told us it was definitely coming three Thursdays ago!
     
  13. D7k1

    D7k1 Mu-43 Top Veteran

    689
    Nov 18, 2013
    If there were issues with the update, I for one am glad they did not release it until it is ready for prime time. 43rumors is pretty accurate and I would expect his is a little closer to real sources than we are.
     
  14. MajorMagee

    MajorMagee Mu-43 All-Pro

    Feb 24, 2011
    Dayton, OH
    It's the "soon" part of their quote that I'd like to have more defined, so I can stop checking the Olympus website twice a day. :rolleyes:
     
    • Like Like x 2
  15. SS76

    SS76 Mu-43 Regular

    47
    Nov 2, 2013
    Looks like my initial response from Olympus America was the most honest. Very happy this update has happened and is here!
     
  16. pdk42

    pdk42 One of the "Eh?" team

    Jan 11, 2013
    Leamington Spa, UK
    All hail the gods of Olympus!
     
    • Like Like x 1
  17. SS76

    SS76 Mu-43 Regular

    47
    Nov 2, 2013
    Yes, it makes me feel like they care about their customers who have shelled out big bucks for these camera's. Much like how Fuji is taking care of their customers. This type of thing will make me a loyal customer when traditionally I wouldn't hesitate looking at other manufacturers!
     
    • Like Like x 1