Small Warning about Olympus USA Re E-PM2 date/time issue

Benzy

Mu-43 Regular
Joined
Mar 18, 2014
Messages
156
I recently purchased a heavily discounted E-PM2 from Newegg and low an behold the date and time are wiped every time the battery is removed to be recharged. The internal battery/capacitor must be shot. Not the end of the world but unacceptable for a brand new camera.

My beef is with Olympus USA customer service. The immediate response from the tech agent was that this is completely normal. I told him that no camera I have owned in over 15 years had this defect. My Panasonics have no issue in this respect, nor does my friend who owns an E-M5.

"Yup, completely normal".

It took some pressing, quite a bit back and forth and me mentioning that the manual states that if the battery is removed for 24 h+ the date and time may be erased. I was put on hold, and then the agent returned and said that yes, this should not be happening and I should return the camera to Newegg (who has been fantastic, btw).

Just a warning, and a supposition here but there's a chance the heavily discounted E-PM2s may have a high occurrence of this issue and Olympus's line is to tell owners to live with it.
 

ean10775

Mu-43 All-Pro
Joined
Jan 31, 2011
Messages
1,204
Location
Cleveland, Ohio
Real Name
Eric
Some of the refurbished E-PM1s exhibit the same issue from what I understand.


Sent from my iPhone using Tapatalk
 

Ellsass

Mu-43 Regular
Joined
Apr 15, 2014
Messages
88
Fingers crossed, it only happened the first two times I swapped the battery on mine. The worst part is that it doesn't tell you that it reset the time (or I don't remember seeing a prompt) resulting in a bunch of pictures dated 2011-12-31 00-00-00 when you copy them to your computer :mad:
 

Ellsass

Mu-43 Regular
Joined
Apr 15, 2014
Messages
88
Did you buy it from Newegg via Ebay, or from Newegg directly? Did they offer you a full refund or just an exchange?
 

Art

Mu-43 All-Pro
Joined
Mar 13, 2011
Messages
1,385
Location
San Francisco, CA
I got a brand new E-PM2 when it was first released. 2 years and thousands of pictures taken, never had date/time issue. Maybe it only happens to refurbished units?
 

Benzy

Mu-43 Regular
Joined
Mar 18, 2014
Messages
156
I got a brand new E-PM2 when it was first released. 2 years and thousands of pictures taken, never had date/time issue. Maybe it only happens to refurbished units?
I hope that's the case, a replacement is on it's way. This is supposed to be a brand new unit. More concerned with Olys response than the fact that one may have gotten through.
 

yakky

Mu-43 Top Veteran
Joined
Jul 1, 2013
Messages
661
It seems to be a somewhat common occurrence across the brand not just sale cameras. It is not normal.
 

Evan614

Mu-43 Regular
Joined
May 6, 2014
Messages
117
Location
BuckeyeState
perhaps the battery is charging the internal one and that is why when you first get it is a problem.
not sure - just a guess, but newegg is top notch seller. I am sure they would be happy to work things out with you.

Personally I never use the time date stamp function (on screen) but I suppose it would be nice to go back several years and to see what date you took it.
 

Benzy

Mu-43 Regular
Joined
Mar 18, 2014
Messages
156
My E-PM2 did this the very first time I took the battery out to charge but hasn't done it since.

Sent from my Nexus 7 using Tapatalk
Was thinking the same when it first happened. But a fully charged battery was left in the camera over a weekend, and even then the date and time were wiped in an instant.
 

Ross the fiddler

Mu-43 Hall of Famer
Joined
May 20, 2012
Messages
3,861
Location
Blue Mountains, NSW, Australia
Real Name
Ross
perhaps the battery is charging the internal one and that is why when you first get it is a problem.
not sure - just a guess, but newegg is top notch seller. I am sure they would be happy to work things out with you.

Personally I never use the time date stamp function (on screen) but I suppose it would be nice to go back several years and to see what date you took it.
It's not about the Time & Date Stamp but what's recorded in the EXIF for each file that matters. I find it annoying when I hadn't updated the time from Daylight Saving Time to Normal time using different cameras & the time doesn't correlate between them. When files are viewed in order of time & date it becomes important.
 

wilson

Mu-43 Regular
Joined
Mar 26, 2014
Messages
44
The internal battery is usually of the main pc board & is normally a lithium battery (which wouldn't be rechargeable).
Sometimes capacitors are used these days to power the real time clock when the device is off.
But it's improbable in a camera since supercaps aren't all that compact.

I also got one of those deeply discounted E-PM2's from newegg through ebay.

When I first charged the battery and put it in and set the clock, the next time I turned off the camera, it forgot the date/time. I don't remember exactly how many more times it happened, but it happened a few more times. Since then it's been solid... I suppose something needs to charge up if the camera is left power-less for too long.
 

Ramsey

Mu-43 Top Veteran
Joined
Jan 9, 2013
Messages
745
Location
Zagreb, Croatia
had the same issue with E-PM1, fortunately i had a warranty. They replaced the internal memory (from what i understand). The internal memory should hold at least a day without a battery inside, and even if turned of for many many days. So yeah, not normal.

Don't be mad at Olympus, it's just a ignorant/new employee.
 

Robert Watcher

Mu-43 All-Pro
Joined
May 2, 2010
Messages
1,277
Location
El Salvador / Ontario, Canada
Not just refurbished cameras. 2 years ago I purchased a new E-PL3 and immediately headed off to Nicaragua for 7 months. What became a major irritation was when I would be shooting with 2 cameras and forgot to check and set the time/date on the E-PL3 (I removed and recharged the batteries each day) and so I couldn't sync the dates to put images in correct order. But icing on the cake is the way that such an oversight of not checking and setting the date on my part (which happened enough times) - - - totally messed up my Lightroom Cataloguing, with the hundreds of shots I took each day, all be organized by date. When I returned to Canada, Olympus Canada fixed it before the year warranty was up - although I had to pay shipping fees and wait for a month and a half for use of the camera again.

-----
 

yakky

Mu-43 Top Veteran
Joined
Jul 1, 2013
Messages
661
For those complaining about irreparable damage to their catalogs, two commands using exiftool will fix date stamps fairly easily.
 

Latest posts

Links on this page may be to our affiliates. Sales through affiliate links may benefit this site.
Mu-43 is a fan site and not associated with Olympus, Panasonic, or other manufacturers mentioned on this site.
Forum post reactions by Twemoji: https://github.com/twitter/twemoji
Copyright © 2009-2019 Amin Forums, LLC
Top Bottom