I just want to share my very positive experience with Olympus Service Plus. As some of you, I also got problem with the rubber skin on the thumb grip getting loose on my e-m1. Still having warranty left from the 30 month Service Plus, I decided to give it a try. I called the service on Monday afternoon. After only three rings a Swedish speaking guy answered. After I did explain my problem he suggested to order a pick up of the camera the next day. He also mailed a freight label. So I stripped the camera from all removable parts, like battery, strap, flash cover and packed it in a brown box. On Tuesday the camera was fetched by a DHL courier. On Friday, DHL called and made an appointment for the delivery of the camera. It was delivered in an original e-m1 box, new rubber skin, well cleaned and with covers over the flash shoe!! So KUDOS to the excellent very fast service Plus from Olympus.