I've just bought new laptop. I pay a monthly sub to BT for McAfee on up to 15 machines. I tried to install my McAfee virus protect from my BT link, it wouldn't work, I rang BT tech dept and instead of talking to their tech dept I was directed straight to a customer service advisor at McAfee. He said he had to take control of my machine and said I needed software for a year on top of the free intro 30 day McAfee software on the new machine.
I couldn't be arsed to argue, so he set up a Paypal payment for £29.99, I paid with a credit card via Paypal. I was still getting pop up boxes warning of the countdown days before the trial runs out, so I contacted McAfee - they said I had indeed talked to an advisor and he had told me to contact BT, which is a lie. They had no knowledge of any payment. I've been scammed! It's not the amount, but it's knowing someone has taken control at some point of my machine.
I've since filed a request to Paypal for the money back, cancelled my credit card, changed all my passwords, given both McAfee and BT a piece of my mind....and just returned the PC to PC World for a factory reset (which they're doing for free - good on them), just in case an undetectable bug has been left on the machine.
There's a certain irony that a scammer works for one of the biggest security software companies in the world.
I couldn't be arsed to argue, so he set up a Paypal payment for £29.99, I paid with a credit card via Paypal. I was still getting pop up boxes warning of the countdown days before the trial runs out, so I contacted McAfee - they said I had indeed talked to an advisor and he had told me to contact BT, which is a lie. They had no knowledge of any payment. I've been scammed! It's not the amount, but it's knowing someone has taken control at some point of my machine.
I've since filed a request to Paypal for the money back, cancelled my credit card, changed all my passwords, given both McAfee and BT a piece of my mind....and just returned the PC to PC World for a factory reset (which they're doing for free - good on them), just in case an undetectable bug has been left on the machine.
There's a certain irony that a scammer works for one of the biggest security software companies in the world.