So I got my refurb E-M1 from Olympus during the cyber Monday sale. It arrived and everything looked great. The second or third day I turn the camera on and find the scrambled image below that's apparent in both the EVF and the back LCD. It stayed on through shutter clicks mode changes and a couple of power cycles. After a few more power cycles it went away and has not returned. I saw that one other user (nstelemark )has had something like this noticed after an IS issue. I haven't had any IS issues, and in that case the scrambled screen only showed up once. Here's that thread E-M1 failure So I contacted Olympus via email at the orders email contact asking what the next step was. They asked service if they had seen it and service said it was a defect and to either exchange or refund. So then I get a separate email from another order dept customer service rep saying that there is no inventory to exchange so all they can do is refund me. I responded saying that I should either get an exchange or a 2 year warranty for free. If I get a refund I won't be able to buy the product again at the same price and shouldn't be penalized for them shipping me faulty equipment. I asked when more would come in and the response I got today was that they couldn't monitor inventory and to email back later next week and check and discuss further. So my questions are: 1. Am I off track here thinking I should be given an exchange as soon as one is available? 2. Is this typical customer service for Olympus? 3. If offered should I just keep the camera and take the free warranty? 4. Should I be calling to speak to another rep or manager? Thanks and sorry for the long post.