Recent Offer - Free 45mm Lens

Joined
Aug 22, 2011
Messages
164
Location
Glos., UK
When I bought my M5iii earlier this year, Olympus were running an offer of a free 45mm lens. I applied for the lens using the online claim form and received an acknowledgement of the claim from Olympus.

Waited 44 days as advised. No lens.

So I emailed UK support, including a copy of their acknowledgement email, only to receive a reply saying they couldn't find my claim and are looking into it.

Am I alone in this? Has anyone else claimed for and received their free 45mm lens?
 
Joined
Aug 22, 2011
Messages
164
Location
Glos., UK
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  • #3
Hi,

I bought the same camera and got the free lens. This took about a month after filling in the (digital) forms on the olympus site .

regards
Cor
Thanks for that. Nice to know that the system is working somewhere and the rough timescale! Given the current situation, I waited a full 44 days before querying non arrival. Now I'll just wait for a response.
 

CorBee

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Zeeland, The Netherlands
Did you see at least a status change ? I just checked, filled in the necessary forms at 19th of may (including my adress and a copy of the bill). All communications were with [email protected]. Than at 28th of may I got a confirmation that my request for the promotion was accepted and that the delivery could take 30 days.

Did you get any response after filing the forms ?

One of the things I initially forgot was to add my postal adress, it seems that wsa hidden during the initial request. I added that on the 27th ... dont know if that triggered the message from the 28th
 
Last edited:
Joined
Aug 22, 2011
Messages
164
Location
Glos., UK
  • Thread Starter Thread Starter
  • #5
Did you see at least a status change ? I just checked, filled in the necessary forms at 19th of may (including my adress and a copy of the bill). All communications were with [email protected]. Than at 28th of may I got a confirmation that my request for the promotion was accepted and that the delivery could take 30 days.

Did you get any response after filing the forms ?

One of the things I initially forgot was to add my postal adress, it seems that wsa hidden during the initial request. I added that on the 27th ... dont know if that triggered the message from the 28th
Yes, I received an acknowledgement email 24th May from Olympus 'support services' instructing to me to "just sit back and relax". I copied their email back to them after 44 days as per their message: 30 days delivery time + 14 days to account for delays due to Covid 19. I was expecting a response by now but so far, nothing. Not feeling too 'relaxed' at the moment.
 
Joined
Aug 22, 2011
Messages
164
Location
Glos., UK
  • Thread Starter Thread Starter
  • #6
The good news is that lens arrived today thanks to Miriam at Olympus UK. The bad news is that my 'thank you' email to [email protected] bounced back. I sincerely hope this is a server config glitch and not an indication of the erosion of Olympus' services following the recent announcement. Anyway, new toy to play with.....
 

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