Just wanted to let everyone know about my experience with B&H photo. I’m sure there are many out there who like this company and have never had a problem. This may just be an exception, but I appreciate when someone else warns me about a company or product they have had a problem with, so here goes…. On 1/19/13 I ordered a refurb Olympus VF-1 viewfinder from B&H. I received it on 1/24/13. When I opened it I found the item was incomplete/ broken and unusable. I called B&H customer service immediately. This is the email I sent later, which explains everything…. “I had been considering getting a viewfinder for my Olympus E-P3. When I found a Refurbished VF-1 on your website for $50 I thought I had found a great deal so I purchased it as soon as possible. I received the item on Thursday and was disappointed to find the Olympus seal had been opened and then retaped. I was even more disappointed to find the item incomplete once I opened the package. It was missing the bottom piece which slides into the camera's hotshoe and secures the viewfinder to the camera. I immediately called your customer service line and was transferred to the "used department". The phone rang and rang then transferred me back to "regular" customer service who apologized and then transferred me back to the "used department". The phone again rang and rang. After more than 15 minutes the "used department" customer service agent picked up the phone. I explained my problem. He then told me the viewfinder did not attach to the camera hotshoe. I elaborated to make him understand how the viewfinder functioned. Then he told me it wasn't made to fit my camera. I again elaborated and explained the viewfinder fit ALL Olympus PEN cameras. He gave me the distinct impression he was trying to find any excuse to place the blame on ME- the customer- for my disatisfaction. No apologies, no asking how he could fix the issue, just that it somehow must be my fault/ error.... Finally accepting that the item (sold to me as factory refurbished but actually used) actually was incomplete/ defective, he told me he would email a return authorization. I asked to be sent a replacement- no, that wasn't possible, he informed me. If I wanted a replacement I would have to buy one. I explained I shouldn't have to pay again for something that was misrepresented in the first place and should have been functional in the first place. No, he said, it wasn't possible to send me a replacement or guarantee a replacement once my defective viewfinder was received by B&H. Basically, he didn't care and my defective viewfinder was MY problem, not his..... So I sent the defective viewfinder back today (Friday) using the RA emailed to me. I spent 8 years in retail management. I know good customer service, and I can certainly recognize bad customer service. I stick with companies that provide good customer service. And avoid those with bad customer service like the plague. I spend a fair amount of money on cameras- Last year I bought 2 DSLR's, 4 additional (not kit) lenses, a flash, 3 point and shoot cameras, and I don't know how many misc. accessories. I've used Amazon, Cameta, and KEH with zero complaints. If it matters to anyone at your company, B and H has one last chance to keep me as a customer. Send me a replacement viewfinder now, as quickly as possible. Take care of your customer (ME!). If not, I will never purchase anything from you again and will let everyone I know and have contact with on various forums about the service I've received. When I was in retail I appreciated a second chance to keep a customer, not everyone gives that. I also don't think my request is out of line or unfair. Just give me what I paid for, please....” On 1/27/13 I received the following email…. “I am very sorry that you have had a negative experience with our used customer service. we look forward to improving you future experiences with all of our departments and greatly appreciate your feed back so we can know how to best target such matters. from what I have read below it seems futile in trying to give a reason or explanation for the extend wait time nor the service you have received. therefore we have gone ahead and sent a top priority message to the head of the used department to look into this matter and see how best fit to resolve this matter in a timely fashion. we profusely apologize for the negative experience and any inconvenience you may have incurred. “ I didn’t hear anything else until today when they sent me an email to tell me my purchase price but not shipping would be refunded. I’m fed up…… Some people might say “It’s only $50 dude, chill out…” It’s not the money, it’s the principle, or lack thereof on B&H’s part. I would think they could have sent a $50 product to keep a satisfied customer. I’ll never use B&H again. I wouldn’t tell anyone else what to do- but at least whoever reads this has some info to make their own decision…. BTW- I’ve ordered the same refurbished viewfinder directly from Olympus for only $5 more….