1. Reminder: Please use our affiliate links for holiday shopping!

Potentially bricked Olympus 45/1.8, what to do?

Discussion in 'Native Lenses' started by osamasidat, Jan 11, 2014.

  1. osamasidat

    osamasidat Mu-43 Regular

    44
    Aug 26, 2012
    Ontario, Canada
    Osama Sidat
    Last weekend, I ran a firmware update on my Olympus OM-D E-M5 and the Olympus 45/1.8. The camera update was successful and went without a hitch, however, when I was updating the lens firmware, the Olympus Camera Updater showed that the update was complete (while my camera screen still show the "Do Not Disconnect" image, instead of the "OK" image). Confused, I waited for a while, and at some point, disconnected the camera from my PC, and flicked the ON/OFF switch...

    The problem:
    When I turn on the camera with the Oly 45 attached, I get a "black" screen, otherwise, the camera remains completely unresponsive. Turning it off does not make the "black" screen go away; in order to turn the camera off, I need to remove the battery.

    If I remove the lens and restart the E-M5, the camera functions normally. I tried mounting the 45 while the camera was turned on; the lens was not detected.

    My other lenses, the Olympus 12-50mm and the Panasonic 14/2.5, continue to work perfectly fine with the E-M5.

    The conclusion...?
    I am guessing I have a bricked lens. Does someone know how this can be fixed? I've already written to Olympus Product Support/Repair, hopefully, I'll hear from them soon.

    My lens is not in warranty, does anyone have a ballpark idea of how much Olympus will charge to fix it (I'm in Canada)?

    Thanks in advance for any help!
     
  2. Rudy

    Rudy Mu-43 Veteran

    449
    Jan 24, 2013
    Oakland, CA
    Have you tried running the updater again?
    Maybe the updater sees the lens even if the camera itself does not...
    Rudy
     
  3. osamasidat

    osamasidat Mu-43 Regular

    44
    Aug 26, 2012
    Ontario, Canada
    Osama Sidat
    I did, the Updater doesn't see the lens either. When I turn on the camera while connected to the PC with the lens mounted, the camera asks me to select a USB mode (normal). Then I open the camera Updater, which takes a longer-than-usual time to connect (not normal), which then shows only the E-M5, and no lens.
     
  4. EarthQuake

    EarthQuake Mu-43 Top Veteran

    832
    Sep 30, 2013
    The updating process can be a little confusing, you shouldn't turn it off until the screen on the back of the camera says OK, this can take a while, like, many minutes. I think after the files are finished downloading your computer will tell you that step is finished, but you still have to wait for it all to copy over to the camera (which seems to take an excessive amount of time).

    Unfortunately it sounds like you shut it off in the middle of a firmware swap on the lens, unless you can get your computer to recognize the lens you will likely have to send the lens to olympus to get serviced/have fresh firmware installed on it. Sorry, I don't have any idea how much this will cost.

    What a firmware update is, is the computer program/data in the lens/camera/whatever is being completely replaced, so if you shut if off in the middle of that, the file may have been only half copied over, at which point it is basically corrupt and simply will not function.
     
    • Like Like x 1
  5. orfeo

    orfeo Mu-43 Top Veteran

    673
    Sep 27, 2013
    FR
    This is an example of a bad use cases study. An end user shouldn't have to suffer from this bad software design.
     
    • Like Like x 4
  6. HarryS

    HarryS Mu-43 Top Veteran

    918
    Jun 23, 2012
    Midwest, USA
    In the USA, one can go to the support/repair section of the www,getolympus,com website, and determine that a 45mm flat rate repair is $131. So it wouldn't be any worse than that to unbrick it, and maybe you can talk the support folks into some kind of deal.

    No one here knows if a bricked lens can be reflashed off a tech support rig or if it has to be opened up to replace a scrambled memory chip. I would hope it's the former process.



    .
     
  7. uci2ci

    uci2ci Mu-43 All-Pro

    Jun 22, 2012
    Los Angeles, CA
    Sam
    I dont blame you. Oly has one of the most confusing and error prone updaters I've ever seen. They need a to hire some usability/HCI specialist to revamp their software. My undergrad CompSci professors would have failed us if we handed them something this prone to user error.
    What bugs me is that Olys On/Off switch doesn't have to act like a battery pull during the update process. Ever taken burst shots and tried turning off the camera while its still writing the buffer to the SD card?....it won't turn off...and thats a good thing. Why not implememt the same power switch overide during the update? A progess bar would be nice too.
     
    • Like Like x 1
  8. jnewell

    jnewell Mu-43 All-Pro

    Jun 23, 2011
    Boston, MA
    Yes...I cross my fingers every time I do an FW update on an Oly product.
     
  9. Djarum

    Djarum Super Moderator

    Dec 15, 2009
    Huntsville, AL, USA
    Jason
    What all lens manufacturers should do is maintain two firmware images in the lens. If one gets corrupted it can fall back to pre-installed default at an older revision. This at least allows the customer to try and update it again. While flash memory isn't terribly expensive, i can image real estate is at a premium inside the lens for larger chips or more chips. This also requires a boot algorithm to detect a corrumpt firmware image.
     
  10. Djarum

    Djarum Super Moderator

    Dec 15, 2009
    Huntsville, AL, USA
    Jason
    My guess is they use something that is either JTAG or BDM like to bypass or interact with the embedded CPU to flash the chip. I doubt this can be done however from the contacts on that lens mount itself since those are dedicated communication lines explicity for lens to camera communication. They might have a special interface on the PCB that they can access to do it.
     
  11. wjiang

    wjiang Mu-43 Hall of Famer

    Actually, that's not necessary if you're not doing OTA updates. Having the memory for two full firmware images is just a waste of space and contributes to BOM cost. What they should have done is used a flash part with lockable banks, and implemented a basic non-upgradeable boot loader in the locked bank. That way if the firmware update fails the boot loader is still there and can be used to load the firmware again.
     
  12. Djarum

    Djarum Super Moderator

    Dec 15, 2009
    Huntsville, AL, USA
    Jason
    Thats basically what I meant. At my work, firmware image is outside of the bootloader. There is only one bootloader. The problem with having the bootloader doing firmware upgrade is that now the bootloader isn't really a bootloader anymore. We use a locked bootloader and firmware image along with a second working firmware image. While having two images takes up space, flash is cheap compared to what it used to be, and it also gives the customer, for the most part, a mostly working device if the working image gets corrupted. We've had flash write failures in the field, and having a bootloader that allows for firmware updates is useless if the part won't write any longer for some reason. Of course, the products we make are very different than retail/consumer type products and our customers expect a full working backup image if the update fails.
     
    • Like Like x 1
  13. chonbhoy

    chonbhoy Mu-43 Veteran

    430
    Apr 23, 2013
    Scottish Highlands
    I'm sorry too hear your bad news. I'd like to add that this could happen to anyone quite easily as I have noticed that it takes approximately 10 minutes to successfully or unsuccessfully flash the firmware of a lens or body. The updater screen on your computer will eventually return to the start of the update process with the option to continue flashing another lens, at this point if you don't see OK on your camera's LCD then it hasn't worked. It took me 4 attempts to flash my EM1 putting myself through 40 minutes off worrying! 3 times on one laptop, first attempt with a lens on and memory card inside, second attempt i removed the lens, third attempt i removed the card, i powered off during changes when it was safe to do so in-between attempts (when the updater window changed to the start) Then I moved from my laptop with wi-fi to my other laptop with an ethernet connection for the fourth attempt just in case and it worked thankfully:cloud-9-039:
     
  14. madmaxmedia

    madmaxmedia Mu-43 Veteran

    335
    Feb 20, 2010
    Hopefully it will cost LESS than $131, I'm sure they have deeper access than us camera owners and can re-install firmware quite easily. But it doesn't seem like there's any way for you to do this yourself.

    Too bad it's not an iPhone, you could put it in DFU mode and restore in iTunes...

    Good luck-
     
  15. Gary Ramey

    Gary Ramey Mu-43 Veteran

    240
    Dec 27, 2012
    Aurora Colorado
    The first time I updated a lens it took forever. I was way too paranoid to touch it so I let it run. Walked back in aabout 10 minutes later and it said okay. They really need some kind of progress bar or something to let you know it hasn't just gone out ot lumch.
     
  16. spacedogg79

    spacedogg79 Mu-43 Rookie

    21
    Nov 9, 2013
    Vancouver, Canada
  17. Jay86

    Jay86 Mu-43 Veteran

    477
    Dec 26, 2012
    Note to self : Walk away from the camera/lens when running update's....

    Sorry to hear this happened to you OP :frown:
     
  18. spacedogg79

    spacedogg79 Mu-43 Rookie

    21
    Nov 9, 2013
    Vancouver, Canada
    Additional note to self. Only update firmware if REALLY needed. The other thread was talking about updating and it just froze and the guy let it run overnight until the battery died and it still bricked.

    Sent from my SGH-I337M using Tapatalk
     
  19. jnewell

    jnewell Mu-43 All-Pro

    Jun 23, 2011
    Boston, MA
    and don't update if your connection is if-fy...
     
  20. spacedogg79

    spacedogg79 Mu-43 Rookie

    21
    Nov 9, 2013
    Vancouver, Canada
    Actually I also read you shouldnt update a Oly lens on a Panny body and visa versa don't update a Panny lens on an Oly body.

    Sent from my SGH-I337M using Tapatalk