Hello guys. I need some assistance with my lens and was trying Panasonic live chat without success , I've tried for 15 min but nobody was there to chat. . Then i've tried their 800 number and recorded voice enlightened me that live tech support will charge me $ 9.95, is it for real? is it always like that with Panasonic support? Ive dealt with Leica and Fujifilm services in the past but that experience was absolutely amazing comparing to that.