I really hate posting threads like this one. Especially since I have so much invested in this camera, lenses and accessories. I do like the product and its functionality. Unfortunately, their support is severely lacking IMHO. I am judging them vs Nikon, Olympus, Sony etc. Shortly after Lumix announced the upgrade to the the G Series, I attempted to do the upgrade to the GF2, 14 mm lens and the Olympus 14 - 150 mm lens. For some reason only the 14 mm lens updated. The camera body and the Oly lens did not. FYI, I have read probably about 20 X the instructions on their website for updating the camera and lens. I have followed their instructions exactly. A week after my first attempt I sent a request for support on the Canadian Panasonic website. I got a reply stating they would attempt to assist me but kept pointing me back to the website update. I insisted that all of those instructions had been followed exactly but I was still unable to get the firmware updated. The three emails following the initial request did not offer any info that I missed. They were not very useful at all. Unfortunately, this has made me a dissatisfied customer. I feel my requests have been very polite and with realistic expectations. It is now approx three months since my first support request. Their last email to me suggested visiting a local Panasonic repair centre. Unfortunately, this local support only services appliances and some electronic gear but not Lumix cameras. My question to you is: Any tricks to do the update on my own? Have you had any success with Panasonic aka Lumix when requesting local support? I certainly hope this is just a local Canadian problem. Do you have to send your camera and lenses to them to do the update or ???