I ordered a refurb Olympus VF1 for my E-P1 and I was appalled by the inadequacy of the packaging; it came in a flat envelope with no packing material and the item's box was crushed. Fortunately, the viewfinder survived. I couldn't find an obvious link to customer service in the B&H website. Could you please provide me a contact e-mail address? Really shook my confidence in B&H.