Discussion in 'Olympus Cameras' started by Dave in Wales, Sep 7, 2015.
That translationese was sure enlightening.
Getolympus.com is already showing the EM10ii as backordered now, although Amazon and BH seem to still be shipping. This stinks. I'm debating whether to return my unit (practically unused -- just some test shots sitting in my familyroom), and reorder the fixed version. I'd hate to have to deal with Olympus for a warranty repair later....
can someone translate the translation
I am guessing non oem plastic mount lenses can fall off?
I'm guessing we don't know what exactly is wrong, or its impact, and may never know. Olympus is one Loosey Goosey company.
All the companies are "loosey goosey" until they are caught or something catastrophic happens. At least they are being proactive about it and getting to the issue before any incidents happen and it goes viral.
From what I can make out of it, it seems to be an issue with plastic mount lenses that don't lock properly onto the body.
In any case, it's good to see that Olympus is admitting a problem so early on and they do have an 800 number to contact them if you bought one already. I know people complain about Olympus having faulty this and faulty that, but then again, if you read camera forums on a regular basis, Olympus is not alone. Canon, Nikon, Fujifilm, Ricoh, Leica, etc... all have had disgruntled users complaining about sensor dust, grease on sensor, dust inside of lens, sticky aperture blades, dead screens or pixels and on and on and on. So much so that buying any camera seems to be a hit or miss lottery game.
In response to the last post by tyrphoto ^ I'm considering a Leica 240, plus glassware of course. I do hope the reliability is better than the Japanese products, but you've put an element of doubt in my mind
Leica doesn't have a magically better track record for their digital M bodies...
In this thread https://www.mu-43.com/threads/78151/ there was some concern about the tight fitting Panny lenses on the E-M10. I was one who commented that mine fit very tight. Maybe they over corrected to accommodate the metal mounts and now the plastic mounts fit too loose.
Having an E-M10 II incoming from B & H, I contacted Olympus Americas today concerning this issue and they are referring to this issue as nothing more than a "rumor". I talked to two separate representatives, both gave the "rumor" tag.
The first rep was pretty cavalier about it and told me they had no official notice of this issue and to file a warranty claim if I should have any issues in the future........end of story.
I called again and got a more knowledgeable representative who took the time to run the question up the command chain and allowed that they are expecting something "official" from Japan before the end of this week. At that time I could get information on what my options are.
I am hoping that this is a geographically isolated issue since my copy from B & H is due to be delivered this Thursday.
However, the Olympus USA site now shows the E-M10 II, in all configurations, as being backordered with expected shipping in October. When I quizzed the Olympus rep on "if the rumor were to be proven as true" how long might one expect to wait for replacement bodies to be available he confirmed maybe a "month or two".
B & H customer service re-affirmed their 30 day return policy and that if there was a manufacturing defect the return shipping would be free. I'm going to see what gives when I get mine in a couple of days, and see what comes out of Olympus on Friday......if anything.
Not just a rumor - http://www.olympus.co.jp/jp/support/cs/info/2015/09/001/index.html
Olympus is also directing their reps to contact everyone who has already purchased an E-M10 II.
I can't think of recent time a camera manufacturer has stopped it's production lines, so Olympus has major concerns and as such I think Olympus will take care of those that have already purchased their cameras.
I was just looking at one today, the whole time I was wondering what would be the most likely QC or design issue with this particular body to go wrong.
I did notice that Mkii is still on sale at B&H.
Here's a description of the problem from Olympus itself:
"Olympus has discovered that the lens lock pin on a small number of OM-D E-M10 Mark II cameras has malfunctioned, causing certain lens es to detach from the mount. No reports of this issue have been received from within North America, however, it has been determined that camera s sold within North America may also be susceptible to this issue when connected to plastic mount lenses. The Olympus lenses that could be affected are limited to five: M.ZUIKO DIGITAL 14 – 42mm f3.5 – 5.6 L, 14 – 42mm f3.5 – 5.6 II, 14 – 42mm f3.5 – 5.6 II R, 40 – 150mm f/4.0 – 5.6 and 40 – 150mm f/4.0 – 5.6 R. It is important to be aware that this issue poses no risk of personal injury or property damage other than potentially damaging the lens itself from its detachment from the mount unexpectedly. As a result, Olympus is offering a free inspection and repair program for owners of the OM – D E – M10 Mark II with serial numbers located within the limited lots that have been affected"
This sounds pretty good, mine is "out for delivery". Do you have a source for this info, that you can share?
Sounds like Olympus is having a few rough patches switching ILC production to Vietnam.
Just received my copy. So far all lenses mount OK.
The only plastic mount I have is the Panasonic 14-42 II kit and it mounts the same as it does on my Pen PL7 and E-M5 II, and it's secure.
Other lenses are P100-300, P45-150, P14,2.5, P12-32 pancake, O25 1.8. All metal mounts. They all mount fine with the 12-32 being the stiffest to mount, followed by the Oly 25. The mount may be a little tighter than my E-M10 was, but nothing to be concerned about.
I ordered mine from B & H, New York.
The serial numbers of the bodies effected are included in that link.
Separate names with a comma.