Olympus E-M1 Mark2 issue when taking pictures/turning off

JivkoG

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Sep 2, 2020
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2
Hello everyone,

I have an issue with my E-M1 Mark2 camera.

From time to time when I take a photo or turn off the camera, I hear the sound from the video for 5-7 seconds before the picture is taken or camera turns off.
When taking a picture, the exposure is not correct - the picture turns out very dark (if this detail is useful). I am mainly shooting with the lens from the video - Olympus 75-300mm but sometimes I use Panasonic 12-60mm. This issue appears only when using the Olympus 75-300mm but I do not know if that's just by chance as it is used more often.

As the issue appears only from time to time (3-4 times per day of active usage), it is hard to demonstrate it "on demand", thus I am not sure if it should be sent for repair or not at this stage. I still have almost 3 years of retailer warranty.

Have you seen such issue with your E-M1 Mark2 camera or the lens in question?

Thanks in advance!

Jivko
 

JivkoG

New to Mu-43
Joined
Sep 2, 2020
Messages
2
Thanks for the tip, comment23! There are no damage codes recorded, I just see "D:" on page 4.

I will contact the local repair center. Cheers!
 

Stringer

Mu-43 Regular
Joined
Apr 17, 2010
Messages
60
Location
Hamilton, Ontario
I have the same issue with my Canon 5D cameras my 300MM f4 will not work on my 5D mkll but works on my other Canon cameras. Sent both into repair both are within spec but still can't get the 300MM to work with the 5D mkll. I know this does not help just want to let you know other brands have the same issue.
 

Kae1

Mu-43 Veteran
Joined
Feb 2, 2019
Messages
225
Real Name
Ken
I have an issue with my E-M1 Mark2 camera.

I will contact the local repair center.

At the weekend after taking several thousand photos of racing motorbikes, I had the same issue as you with my EM1 II and 75-300. When I pressed the shutter button the EVF went black, and the lens made the same noise as you recorded. A single black image was recorded. It happened to me three times and switching off and on "seemed" to sort it out. I think it only a coincidence but the issue only happened when I had the lens completely zoomed out to 300mm. I also took several hundred photos subsequently without any issues.

However, I am not happy to have a two month old camera having an issue and I fear it is the same issue as I had on my EM1 mkI i.e. a
sticking shutter needing replacement.

Did you get manage to get a solution for your camera?
 

Kae1

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Feb 2, 2019
Messages
225
Real Name
Ken
However, I am not happy to have a two month old camera having an issue and I fear it is the same issue as I had on my EM1 mkI i.e. a
sticking shutter needing replacement.

Further to the above I also placed a request with Olympus customer support yesterday and have just received an e-mail from them (well done to Customer Support :thumbsup: ). They have suggested :-

"Without inspecting the camera it is difficult to say whether this was a shutter or some other issue.
Therefore, to rule out all possibilities I would like to ask you to transfer all images onto your computer and format the memory card(s) in the camera. This will completely clean the cards should they be the cause.

If this happens again with clean and formatted cards, please set your camera to high sequential shooting and remove the lens.
Point the camera towards the ground and start taking high sequential shots. Should there be some dust in the shutter it will fall onto the ground."


If this happens again I will give this a try and see whether it resolves my issue. As I mentioned I've already had my EM1 I shutter repaired but have not come across other posts regarding EM1 II shutter issues so .... hopefully it was just a one, two, three off!🤞.
 

Ginstek

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Nov 7, 2018
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Driggs Idaho
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Ginny Newsom
Just wondering if that helped? I can get about 7 shots before the shutter jams again. I can see the little silver arm when it is jammed. I tap the bottom and it jars it free, but only for another 7 shots. I know there is an "oil on the shutter magnets" issue that is temperature related. KEH says fixing the shutter would be $300 at this point. Wonder if you came across any other ideas for this issue. Thanks
 

Kae1

Mu-43 Veteran
Joined
Feb 2, 2019
Messages
225
Real Name
Ken
Just wondering if that helped? I can get about 7 shots before the shutter jams again. I can see the little silver arm when it is jammed. I tap the bottom and it jars it free, but only for another 7 shots. I know there is an "oil on the shutter magnets" issue that is temperature related. KEH says fixing the shutter would be $300 at this point. Wonder if you came across any other ideas for this issue. Thanks

I use my EM1 II mainly for motorsports and, as the season has ended/not been allowed to attend, I've not used the camera to the same degree as I had been at the end of October. The odd pictures I've taken since have been fine but to be honest I don't think what Customer Support has suggested will make any difference. I'm expecting the shutter to stick again when I start using the camera "in anger" again next year - thankfully it will be under warranty until 2023 🤞 - at which point I'll start talking to them about a repair. Since a shutter problem with my EM1 I, I now always take a back up camera with me so that I'm not high and dry if/when it does happen again. What surprised me was whilst I'd seen lots of posts regarding the mkI shutter issue I'd not come across any with regards to the mkII and one that was only two months old.

I had to have the shutter replaced on my EM1 I and can talk about that experience. The shutter started locking intermittently and switching the camera off and on would clear it initially. However sticking got more regular and tapping the camera would temporarily release it, only for it to lock again. Eventually I took some pictures of the stuck shutter and after some communication with Customer Services sent it back to Olympus for them to replace the shutter at my expense as it was out of warranty. It now works fine.
P1160239.jpg
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To me it sounds more like your camera does require a shutter replacement if you're only able to get 7 shots before it jams. Depending on what type of photography you do I suppose you could clear the jam and then change the camera settings to silent i.e only use the electronic shutter which will produce some distortion in moving subjects. I think that this change would need to be done every time you start the camera though - but it would be worth trying.

If your camera is out of warranty I'd take a picture of the jammed shutter and start a dialogue with Olympus to see how much they will charge to replace the shutter. At least you'd be confident of the repair and in the UK they did offer a warranty for the repair.

All the best, and let us know how you get on / what you decide to do.
 
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