Olympus Canada repair experiences?

TimmerWeb

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May 29, 2012
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My EM-5 is looking a little worse for wear. It's over 2 years old, the original eye cup is long gone, and now I've lost the main control dial, the LCD bevel is cracked and there's a chip off the screen itself. So I'm wondering what sort of cost and turn around time I might expect if I send it in to Olympus Canada for repairs. I'm within the group for the bezel recall, but I believe that has expired.


-Tim
 

JimUSNY

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I think they have a flat fee so if you go on the website and fill out the forms it will tell you what it will cost.. think you have to pay first
 

tornado

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My experience with the EM5 LCD screen bezel recall was pretty good. I seem to recall it only taking about 7 days to return Montreal to Vancouver.
I also sent in a failed flash head and a poorly fitting EM1 battery grip...both warranteed. Turn around was again under 5-7 days.

no complaints.
 

TimmerWeb

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My concern is that I am out of warranty and the bezel recall is over, so they could come back to me with a very high repair cost, several hundred bucks even. I kind of wish we had the flat rate repairs like in th US, as least you know exactly what to expects
 

Joltinjess

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I sent my 40-150mm in. I don't remember the exact time that they had it because there were some canada post issues but I think it was a week to 10 days. You have to ok any repairs before they do them, so if it's too expensive you could just get them to send it back to you.
 

ErnieH

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My experiences were inconsistent to say the least. Turnaround times have always been good, 3-5 days. But on one occasion they discarded my E-PL5 (without prior notification) and told me to buy a new one. I had sent it in only because it was losing date/time settings - otherwise it worked perfectly. I was shocked. After some discussion they replaced it with a refurb which has been perfect.

I also sent in my 17mm 1.8 because of the ridiculous auto-focus clicking sound in video. Not the repair depot's fault but they stuck to the Olympus line that the noise is "normal". So much for "MSC".
 

TimmerWeb

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Thanks for the input folks. I will probably give it a try, since at least it seems the turn around is very quick.
 

HarryS

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You don't really have much wrong: lost dial, cracked bezel, and missing eyecup. A chip in the screen ought to be cheap to replace too.

In the USA, they replace shutters on EM5's for the flat rate of $168 USD.
 

trandg

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Had a good experience getting a broken LCD and bezel repaired via Olympus Canada. Took a dew days and around 150. Came out good as new.
 

LowriderS10

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My EM-5 is looking a little worse for wear. It's over 2 years old, the original eye cup is long gone, and now I've lost the main control dial, the LCD bevel is cracked and there's a chip off the screen itself. So I'm wondering what sort of cost and turn around time I might expect if I send it in to Olympus Canada for repairs. I'm within the group for the bezel recall, but I believe that has expired.


-Tim
ALL of these should be fixed for free by Olympus...since all of these are well documented design/manufacturing defects. If I were you, I'd make my displeasure known. I tried...but have yet to receive a response. :)
 

b_rubenstein

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ALL of these should be fixed for free by Olympus...since all of these are well documented design/manufacturing defects.
Documented by who? A bunch of folks on an internet forum?

In the real, adult world, you can beg Olympus Canada to be good sports and fix your broken out of warranty camera, or hire a lawyer to make them fix your broken out of warranty camera. Good luck with that. Let us know how it works out.
 

LowriderS10

Monkey with a camera.
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Documented by who? A bunch of folks on an internet forum?

In the real, adult world, you can beg Olympus Canada to be good sports and fix your broken out of warranty camera, or hire a lawyer to make them fix your broken out of warranty camera. Good luck with that. Let us know how it works out.
I would appreciate it if you could discuss this topic without being condescending.

I said *SHOULD*...as in...if Olympus was the kind of company many others are, they would own up to their mistakes and fix it for free. They don't. But they should.

I'd tell you how it works out, but I've tried contacting Olympus a number of ways over the past few weeks about these very issues and have yet to receive a reply.
 
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