UPDATE... How's this for service... Tuesday..... Body shipped to Oly in UK. Oly contacted requesting body be returned. Friday.... Body recieved from PORTUGAL. Now to get it returned to Amazon to meet the deadline :smile: Sat 18th Aug... Lugs found to be loose, contemplated suicide but phoned Amazon instead. Received Email from Amazon saying the camera would be replaced on Mon 20th Aug. Sun 19th Aug... Phone calls and emails to/from Amazon established that the camera would not be replaced on Mon but approval to replace it would, something lost in the translation. Mon 20th Aug... Email from Amazon saying they could not get the approval untill Sat 25th Aug, profuse appologies. I lost my cool and told them what I thought of their establishment and said to forget the replacement camera I would return it to Oly. Tues 21st Aug... Packed up camera body and returned it to Oly. Later I received an Email from Amazon......A OM-D EM-5 had been dispatched and will be with me on Wed, the old one to be returned in a couple of weeks. The bad news is that if I don't meet the deadline they will charge me £1000. Phoned Oly to explain the situation, the service guy said he would intercept the camera before repair/replacement and get it returned to me, so that I could return it to Amazon. Wed 22nd Aug... Replacement camera arrived first thing this morning......with rock solid lugs. So this is me dilemna....if the camera does not arrive from Oly in time to meet the deadline I will be forced to return the replacement camera.....Ho-Hum.... or cough up £1000. Then....the camera that has come back from Oly with the loose lugs I will have to return to Oly to get it fixed/replaced. Are you all with me so far...? Lets hope that Oly gets it's finger out and returnes the camera in time.