Lenses and Warranties

Discussion in 'Native Lenses' started by everythingsablur, Apr 14, 2011.

  1. everythingsablur

    everythingsablur Mu-43 Veteran

    Aug 4, 2010
    Toronto, ON
    Probably a pretty dumb question... I've never bought into the whole extended warranty thing. They're always noted as an awful investment (although it did actually pay off of my brother's 50" Toshiba rear projection TV, and my old MacBook Pro 1st gen), so I see no point in most cases. If it breaks or has a problem, hopefully it is in the first year (typical manufacturer's warranty) and if not, either pay to fix it, or perhaps shop for a replacement depending on what it was.

    But I've never really considered whether or not this is something that make more sense for a lens that - in theory - should last a damn long time, provided the system continues to exist. Does anyone here get extra coverage on your lens investments? What kinds of problems would you foresee needing it for outside of the manufacturer's one year?

    Probably the only reason it has peaked my interest is that I'm getting a 7-14 (tax refund FTW!) in the US this week, but Panasonic Canada does not honour US warranties. B&H does provide international coverage through their extended warranty provider. But... would I even need it?
  2. Had a problem with the 1st 45-200mm. Contacted Panasonic. Lens had a USA/International warranty. They would have covered the lens. Does living in Canada void the USA warranty if sent to Panasonic USA? Check with Pany USA if a lens purchased with a USA warranty would be covered? Have yet to purchase an "extended" or shop warranty on anything. Have yet to regret not having done so.
  3. walt_tbay

    walt_tbay Mu-43 Veteran

    Aug 24, 2010
    Ontario, Canada
    The only thing I would ever buy an extended warranty on is a flat panel TV because they historically have a relatively high failure rate. I've had two LCD TVs kick the bucket on me DURING the one year manufacturer's warranty. They don't seem to pay off for other things (there are huge profit margins generated through the sale of extended warranties).

    I live in a border community and just on the Minnesota side there's a store that acts as a parcel delivery service. Quite a few people will have their parcels originating in the US delivered to that address to take advantage of "free delivery in the continental US" deals that some suppliers offer. They typically take a leisurely drive down on the weekend to pick up their goods and bring them back through customs (after making a side trip to the Casino). I've heard that using that address ..... ummmmm..... facilitates product registration for warranty purposes. In any case, it looks like you live in Toronto so maybe there's such a thing in Buffalo. :biggrin:
    • Like Like x 2
  4. everythingsablur

    everythingsablur Mu-43 Veteran

    Aug 4, 2010
    Toronto, ON
    Other research around the web for Panasonic products (not just cameras) purchased in the US generally points to Panasonic Canada not honouring the warranty of Panasonic USA, but I don't know about bringing it back to the US for service. I don't see how/why that would be a problem provided you had a US address they could service to (unless you could walk it into a store or something). Then it's just the problem of physically getting myself and the lens to the US if I ever needed to make a warranty claim.

    Just an interesting concern... Fingers crossed that nothing ever comes of it.
    • Like Like x 1
  5. celer

    celer New to Mu-43

    May 11, 2011
    A few years ago I would have agreed with you regarding warranties, but lately I have been burned allot - to me it sure seems like the quality of consumer electronics are decreasing.

    Now I won't buy expensive electronics without making sure to use a credit card that doubles the warranty.

    I just purchased a GH2, to replace a Canon SX10 IS which some how developed a flaw in its lens. Pretty much I bought the Canon from Amazon using a gift card, and then I didn't use it for a while - as I was busy moving across country. About a month outside of the manufacturers warranty I noticed a pretty big flaw with the lens. Every picture had a pretty big splotch on it - given the cost of repair and the low residual value of the camera it made more sense to simply replace it. (I did try to fix it myself only to find out it was a physical flaw on the lens, that I somehow overlooked.)

    I had another camera die as well, which was a Canon G1, so pretty much warranties would have paid off on cameras twice for me now. (It just stopped turning on.)

    Then about 1.5 years ago I purchased a Samsung Home Theatre system, which died about a 2 months out side of the warranty again. And again I didn't purchase it on a credit card.

    So now I try to purchase major electronics on a credit card I know will double the manufactures warranty, and I will likely purchase an extended warranty on the GH2, given my bad luck with cameras dying.

    (Of course it also depends upon who the extended warranty is through, and if you think they'll honor it)
  6. phrenic

    phrenic Mu-43 All-Pro

    Sep 13, 2010
    Think about why everyone is pushing extended warranties...it's because theres huge margins, failure rates are low and many companies make it difficult to redeem the protection if something breaks (that might be user caused). They're not your friend. :). A lot of credit cards double warranties which is a nice bonus.

    I have to say I'd be surprised to see some weird manufacturing defect show itself after one year if it worked fine in the period before..
  7. celer

    celer New to Mu-43

    May 11, 2011
    I suspect it was there from the start, and I just plain missed it, the camera barely got used for the first year or so I owned it. It became very apparent when the camera was near the far end of its focal length.