I just have to say Olympus has some of the best customer service of any corporate company I've dealt with. I dropped my E-PL2 on a Chicago sidewalk after I forgot to securely tighten my tripod mount strap ring (the one from Black Rapid). The fall dented the upper right corner where the pop-up flash is located. The camera still works perfectly, but the dent also warped the faceplate slightly and the flash doesn't pop or close well without extra help. Plus, I think the E-PL2 just looks so good that I hate having the clean lines messed up. I sent an email to Olympus through their customer service page on the website asking if it's possible to buy a replacement faceplate that I could install myself. Someone responded in less than 24 hours with direct contact information to the parts department. An email to the parts department was also answered in less than 24 hours, this time with detailed information (including part schematic image) and direct contact information to the employee, Maryann. My replied email received a response in a matter of minutes. Once I confirmed my E-PL2 color and that I wanted the part, she kept the last one on her desk until the next day, today, when I could call to confirm my payment information. The best part is that I expected the faceplate to be exorbitantly expensive - companies usually gouge on parts like this. The price? Less than $20. Just over with shipping. I'm so impressed with Olympus, who also repaired my C-5060WZ years ago for free when it was just out of the warranty period. Not sure this is useful to anyone, I just wanted to share my great experience.