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International Return Policies (specifically Canada)

Discussion in 'Open Discussion' started by D@ne, Jun 12, 2012.

  1. D@ne

    D@ne Mu-43 Top Veteran

    593
    Feb 23, 2012
    Toronto
    Hello,

    If an international customer was to return a product and customs/duty was paid to B&H, would the prepaid duties be refunded as well?

    Also, would the customer be required to return the product using the same shipping service/carrier?

    Many thanks
     
  2. Chuck-B&H

    Chuck-B&H Sponsor

    167
    Apr 28, 2012
    Hello,

    If you prepay customs or duty fees with us, we would refund them to you in the event on a return. You are not required to use the same shipper we did, but some restrictions do apply, for example USPS would not handle a large printer.
     
  3. Declan97

    Declan97 Mu-43 Veteran

    379
    Feb 3, 2012
    Padang, Indonesia
    Beware and really make sure with it, I had a really bad experience regarding this kind of case recently

    Sent from my GT-I9100 using Evolt 3|PL 2
     
  4. D@ne

    D@ne Mu-43 Top Veteran

    593
    Feb 23, 2012
    Toronto
    Thank you for the info Chuck.

    Declan97 - what was your experience?
     
  5. Declan97

    Declan97 Mu-43 Veteran

    379
    Feb 3, 2012
    Padang, Indonesia
    i asked and tell about the things i'm not comfortable and satisfied and they responding easily to send it back the i'll get a full refund which didnt happened