How has your Panacare experience been?

Joined
Nov 30, 2017
Messages
159
Location
United States
Going to be sending out my Lumix G9 for repair due to the grip peeling and lifting. I take my camera out while camping and backpacking and the issue gets worse with each outdoor adventure.

I want to take advantage of my extended warranty but like most enthusiasts, I feel nervous parting for so long from my equipment.

How have your experiences with their repair centers been?
 

say_doyster

Mu-43 Rookie
Joined
Sep 11, 2019
Messages
15
I presume you are going to send the camera to the facility in TX? If so, my experience sending in a GH5s (in August 2019) that had the bottom almost ripped off was positive. The camera itself was still working, but no way to mount or hold it properly - I guess only exterior cosmetic/structural damage (let's just say the weather sealing was completely compromised). Came back about ten days later as good as new. All communication was professional, though there were a couple of calls that did not get answered so I had to call back. The service tech was knowledgeable and the support staff very helpful (I had accidently forgotten to take the two cards out of the camera when I shipped it in and they promptly sent the cards back to me (before the camera was fixed) at no cost to me. All in all very good service - but some patience required. FWIW

B
 
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