I have seldom had to send a camera back for warranty service,especially a brand new one. Usually a quick call to the Canon people will get a friendly response and I have usually been able to fix things over the phone. I recently bought a lumix GF - 5.which I was quite pleased with. Then a mysterious tab emerged from inside the image card holder,ripping the plastic casing partly off. After that I could no longer insert a card. I went to the Panasonic support site and found their service center and sent in the camera. They give you a case number. You are supposed to be able to look up your case. This was a month ago. I have received several stories. First they denied receiving the camera. Then they said it was lost. Then they found it but couldn't register it without permission of the boss,whom they couldn't find that day. Then they said they didn't know how to fix the new camera, only older models. I didn't find out why Panasonic instructed me to send the camera to people who didn't know how to fix it. The camera has never showed up in Panasonic 's repair tracking system. I have to call them and get a different idiot each time who tells me a different story. Does anyone have similar experiences? Does anyone know how I can get my camera fixed?