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How do returns for store credit work?

Discussion in 'Open Discussion' started by arentol, Dec 11, 2012.

  1. arentol

    arentol Mu-43 Veteran

    269
    Jun 29, 2012
    I recently returned something to B&H and selected the "return for store credit" option, as I wanted to purchase two other items that cost almost exactly the same total amount anyway.

    I got an email today indicating the return had been processed for store credit.... But now I don't know how to use that credit. How long until I can use it, and how do I go about using it?
     
  2. morthcam58

    morthcam58 Mu-43 Rookie

    21
    Jun 14, 2012
    near Baltimore
    Matt
    Don't know how long, but to use it you have to call in the order and not use the website. Explain you have a store credit and they'll find it in their system. And FWIW, I didn't experience any of that famous New York brusqueness, staff was very pleasant and helpful.
     
  3. arentol

    arentol Mu-43 Veteran

    269
    Jun 29, 2012
    Thanks for the info. I will call them tomorrow and place my order. Total should be exactly $1 less than my credit, so I guess I will pick up one other item... Maybe the 15 f/8 cap.
     
  4. Chuck-B&H

    Chuck-B&H Sponsor

    167
    Apr 28, 2012
    Hello,

    We issue store credits 2 ways.

    (1) Your order number which will end in a zero will be changed to a 1 (one). Any salesman can enter that into a payment screen when placing a new order. This cannot be done online.

    (2) You would be e-mailed an electronic Gift Card for the amount which can be used on our site.

    Hope this helps.