I have almost dropped my camera because my neck strap has snagged on something. I have also banged my camera because it's been attached to my wrist. Short of a magic force field, nothing is always perfect.And that is why whenever we have a camera in our hands it always has a wrist strap or a neck strap on. Not being flippant - just sharing the pain . . . I had the same thing happen to me.
I think a 2 week turn around isn't too bad. Let us know how the camera is. I know I would be a basket case waiting for mine.My dropped M10 is 'out for delivery' to my house today! So if all works correctly (knock on wood) I will have been without the M10 for 13 days. I think that is very reasonable. One thing of note if one ever has to send to Olympus Repair, is that their tracking thru the system lags behind the actual progress. Yesterday their tracking said "out of repair" today it's shipped with a tracking number and to arrive (already).