FYI on E-M1ii Separating Grip

whumber

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So two more updates. This actually just took a turn to the somewhat hilarious. I finally heard back on Tuesday and they're claiming that the quote wasn't just for the grip replacement even though that was all that was actually listed in the original quote. It turns out they were planning to replace the entire rear LCD and some other electronics because they saw some red lines on the rear LCD that they thought was the camera not working properly. It's literally just that I customized the grid settings color to be red so it stands out better. Oy vey. To make things better, I asked them to just return the camera to me unrepaired and I haven't heard a peep from them since. It's been two weeks now since I originally asked them to return the camera to me and 16 days since I sent them the camera. I'm kind of baffled at this point how it's possible they're this incompetent.
 

Mack

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They are probably waiting for you to call them. Then they may give you a bill for the estimate, and maybe some return shipping and insurance charges too.

When I used NJ for a lens firmware update (Having no body then to do it.), I got three estimates and it changed every time I called on the phone as to the delay. Went from $40 for a firmware update on first call, up to $180 2-3 weeks later, and then down to $140 on the third call couple of weeks later. It was why I later bought the Pen-F to "Do it myself next time..."

When my E1 MII began to lift around the shutter area and detach, I used some contact adhesive to stick it back down rather than deal with weeks/months down times and calls. Having worked in a camera store, our boss used to glue a lot of customer's leatherette back down using Pliobond so doing it myself didn't bother me. Often he did it for free, although they felt obligued to buy something at times. My E1 MII has again swelled up and now is a bit over the metal body lip. Still tight on the body, but the thing has swelled a bit. Next time I glue it down I'll sand the edge of the rubber down a bit, or maybe do a razor knife trimming job so it will not swell and ride up over the metal body lip again.

Olympus USA should sell the parts, imho, since other countries seem to. However, when my Nikon flash's battery door cracked, they were the same "No parts for you. Bring in and well replace it for $130." Much the same thing, and probably some flat-rate service thing for anything they get.
 
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nwphil

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Aug 22, 2018
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Use carpet tape. I bought some really thin 3M stuff before and it doesn't hold up. The carpet tape (the kind with little red fibers in it) seems to have enough of whatever stretchiness to be able to tolerate the slight swelling in the grip.
would you mind to tell me which brand/maker is that carpet tape with red fibers you have used? I looked on google, but nothing is showing up matching your description.
Thanks
 
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I wish there was a law requiring that if they sell the parts to anyone to repair it they have to sell to the public or anyone who asks. I don't care if there I a quadruplicating of the cost, I just want to buy a precut replacement grip.

And while I'm wishing, can we also get the specs or components for the 40-150 Pro hood?
 

Reflector

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would you mind to tell me which brand/maker is that carpet tape with red fibers you have used? I looked on google, but nothing is showing up matching your description.
Thanks
It might be Shurtape, I'm not sure since I bought it at Lowes a while ago and they may have changed what's on the shelves. Here's a photo of what it looks like.

tape with red fibers.jpg
Subscribe to see EXIF info for this image (if available)
 

nwphil

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It might be Shurtape, I'm not sure since I bought it at Lowes a while ago and they may have changed what's on the shelves. Here's a photo of what it looks like.

View attachment 790419
thanks - even looked at shurtape website, and can't really tell if they still have it.
Do you still have this roll? the inside paper core/holder might have brand and type.....
 

Reflector

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thanks - even looked at shurtape website, and can't really tell if they still have it.
Do you still have this roll? the inside paper core/holder might have brand and type.....
I don't have paper thing that came with the roll when I took it off the shelf but I do know I bought it at Lowes and it was advertised as a sort of carpet/rug tape. Try emaling them that photo and telling them that it seems to be a sort of flimsy, transparent material that can be rolled up into a ball as a description, I bet they probably will recognize what it is or not. That or talk to someone at a hardware store or home center.
 

nwphil

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Thanks for the help - I will go to the store nearby and ask the aisle specialist - sometimes they do have indeed someone with experience and knowledge helping in specialized aisles.
Tape would be indeed the less prone to mess.
 

nwphil

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To anyone else who might want to tackle it himself, the tape mention by "Reflector" is from 'Roberts - MAX-GRIP carpet (permanent) ref #50-550' - Home Depot has it.
Proud owner of 75 feet of it now...lol
 

Matt Drown

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FYI, you could also check out here - http://www.lutoncameras.co.uk/

I'm a happy customer of a pen-f replacement grip-rubber from there. Came with new rubber and new adhesive. They don't seem to have the em1.2 thumb rubber on the website, but they a request form. 6.50 GBP for the PEN-F one, and 6GBP to US shipping (cheaper in the uk/euro). Suspect the em1.2 grip would be a slightly higher in cost.
 

whumber

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Jun 13, 2017
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Another update, just finally got a shipment notification from Olympus. For anyone keeping track that's just under a month to get the grip rubber reattached. Let's see if it actually stays on this time. Based on these recent interactions with them I'm really not too hopeful.
 
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Another update, just finally got a shipment notification from Olympus. For anyone keeping track that's just under a month to get the grip rubber reattached. Let's see if it actually stays on this time. Based on these recent interactions with them I'm really not too hopeful.
I sent mine in for the same thing in October. It took a week to get there, and they had it fixed and shipped by the second day. I think it took 12 or 13 days.
 

whumber

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I sent mine in for the same thing in October. It took a week to get there, and they had it fixed and shipped by the second day. I think it took 12 or 13 days.
Did you send it with Olympus Pro Advantage or regular Olympus service? I had one reasonable experience early on with the regular Olympus service, but every experience I've had since has been through OPA and it's always been awful. Unfortunately it seems Olympus doesn't allow third party repair centers so I either accept that I'm stuck with them or switch to another camera brand.
 
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Did you send it with Olympus Pro Advantage or regular Olympus service? I had one reasonable experience early on with the regular Olympus service, but every experience I've had since has been through OPA and it's always been awful. Unfortunately it seems Olympus doesn't allow third party repair centers so I either accept that I'm stuck with them or switch to another camera brand.
I sent it in under regular service, but using an extended warranty.
 

comment23

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I got mine for 15 GBP shipped from http://www.lutoncameras.co.uk/ to the USA. Exchange rates and card fees might raise it but they will sell you genuine Olympus parts.

I'm still under warrenty but I didn't want to be without my camera for that long of time.
I’ve just done exactly the same, albeit with slightly less miles. Shipped to UK was £13.50.
My warranty is up in less than a year the camera has had the grip replaced once and the new one is showing signs of lifting again. I’ll send it in for another replacement before the warranty is up but I wanted to have an option to replace myself after that.
 
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