Ebay refund of sale fee

Discussion in 'Open Discussion' started by Jeff Worsnop, Jun 7, 2016.

  1. Jeff Worsnop

    Jeff Worsnop Mu-43 Regular

    51
    May 20, 2016
    Jeff Worsnop
    I sold an Olympus 300mm lens for £53 this week on Ebay.
    After the sale was completed the buyer said he no longer wanted the item. He had not read the description or looked at the photograph properly. I have been billed for the sale by Ebay.
    I have relisted the lens for sale on Ebay.m
    I have tried to find out from the Ebay site how to cancel the fee and/ or report the buyer but just can't get my head round how to do it.
    Can anyone advise, in simple terms, how to get the fee cancelled?
    Jeff
     
  2. ijm5012

    ijm5012 Mu-43 Hall of Famer

    Oct 2, 2013
    Pittsburgh, PA
    Ian
    Have you talked with their customer support team?
     
  3. blumoon722

    blumoon722 Mu-43 Regular

    130
    Sep 7, 2015
    Sarasota, Florida
    John
    Yep. I'd call Ebay 866 540-3229.
     
  4. Wisertime

    Wisertime Mu-43 All-Pro

    Aug 6, 2013
    Philly
    Steve
    This usually happens automatically, but not right away (assuming you cancelled the sale through ebay/my ebay) and refunded $. There may be a clearing period on paypal to prevent fraud.
     
  5. Luke

    Luke Mu-43 Hall of Famer

    Jul 30, 2010
    Milwaukee, WI
    Luke
    You need to make sure that you cancel the order through eBay. It is available under the "more actions" tab from the item drop down section in your "my eBay" items sold section.
     
    • Agree Agree x 1
  6. Jeff Worsnop

    Jeff Worsnop Mu-43 Regular

    51
    May 20, 2016
    Jeff Worsnop
    Many thanks everyone for advice.
    Good news is that he saw sense and has paid through Paypal.
    He says he will sell it on.
    Thanks again
    Jeff