I hesitated to do this but I need some advice and some facts. I don't need to do it on the open forum if this is inappropriate, but I need to get some help from one of our members from the UK with a problem I've been dealing with regarding a return of an item to the UK from the USA. The general question is why if I paid shipping, insurance, etc., to return something is there a charge to this person on the other end of a V.A.T and a Parcelforce Clearance Fee equaling 32.12 pounds? I was first being charged for it (not returning my $ in total)... I claimed I wasn't responsible since there was nothing on their returns descriptions regarding this..the saga continues, now he is "willing" to only make me pay 16 pounds. Is this normal? And could do me a favor and let me know what the exchange rate really is? At this point it's adding up to a rather large amount in shipping to me, from me and now this. Any help would be much appreciated. Thanks!