I sent them an email saying that I tried to use the coupon online and that it didn't work. They refunded my purchase for $15. I forgot to add that part, didn't think the code wouldn't work since I forgot to add it when I made my purchase. Here is the transcript if it helps.
"Dear Christian,
Thank you for your inquiry. I have authorized the refund of $15.00 to be issued. Please allow a few business days for the refund process to be completed.
We truly appreciate the time you took to write to us and hope that we have addressed your concerns. If we may be of further assistance, please call us at 1(800) 426-6027 or 718-340-0397. Monday through Friday from 9am to 6pm Eastern, Saturday 9-5, or write to us again.
J&R Music and Computer World
Customer Service Web Team
1800-426-6027
J&R wants to hear from you! Please let us know how we're doing by filling out the following survey:
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--- Original Message ---
From:
Received: 2/20/11 4:25:46 PM EST
To:
custserv@jr.com
Subject: *Order Status*
Email Address:
First Name: Christian
Last Name:
Phone Number:
User Agent: Mozilla/5.0 (Macintosh; U; Intel Mac OS X 10_6_6; en-US) AppleWebKit/534.13 (KHTML, like Gecko) Chrome/9.0.597.102 Safari/534.13
Order Number (if applicable):
Question / Comments: I made this purchase on the 17th of February with the coupon code added for the $15 dollars off for Presidents day sale and never received my discount