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B&H: EM-5, Add Battery, Lose Place in Line

Discussion in 'Olympus Cameras' started by nueces snapper, Apr 4, 2012.

  1. nueces snapper

    nueces snapper Mu-43 All-Pro

    Finally B&H has the BLN-1 for the EM5 in stock. It is $60. Since I pre-orderd the grip I needed an extra battery and I always have at least 2 batteries for my cameras anyway so I gulped hard and mashed the add to cart button.

    Today I called them up to see if they could send me the newly ordered battery along with the camera and accessories I had preordered. I was informed that if they did this I would lose my place in line. Ridiculous. :mad: 

    I also asked them about my original order status. They could not give me any info as to my particular place in the group who had pre-ordered. Just the standard "due in 16 of April". They had no information on the accessories I ordered ( grip and flash ) as to when they would get them. The rep I spoke with hinted at least that the accessories might come much later.

    I am officially bugged. :cool: 
  2. everythingsablur

    everythingsablur Mu-43 Veteran

    Aug 4, 2010
    Toronto, ON
    Why not just create a new order for the extra battery?
  3. rajeshr

    rajeshr Mu-43 Regular

    Sep 26, 2011
    Victoria, BC, Canada
    Really? They modified my EM-5 order (added a flash) without me losing my place in line!!!

    You should call back and speak to another sales rep.
  4. dino8031

    dino8031 Mu-43 Regular

    Jan 27, 2012
    Boulder, Colorado
    Better make it fast. B&H is closed for Passover from April 6th to the 15th.

    That might be why they keep telling you the EM-5 ships on the 16th....
  5. nueces snapper

    nueces snapper Mu-43 All-Pro

    Yeah, I did but I live 23 miles from the nearest very small town and though my UPS guy is great I often have to drive to the town and meet him as I hate him having to drive out here ( way off his normal route ). So if I could get everything together it would be a big help.

    Additionally I still don't see this battery in the accessories tab along with the EM5 listings. You have to go to the camera battery section. :cool: 
  6. nueces snapper

    nueces snapper Mu-43 All-Pro

  7. Linh

    Linh Mu-43 All-Pro Subscribing Member

    Apr 14, 2009
    Maryland, US
    at least you can order the battery for real now, heh.

    but $60, ugh. Hopefully 3rd party batteries fully work so a tertiary battery won't be so expensive.
  8. sohcsleeper

    sohcsleeper Mu-43 Regular

    Jan 4, 2012
    Fort Lauderdale, FL
    if you preordered using paypal then they will not be able to add with out losing your place
  9. nueces snapper

    nueces snapper Mu-43 All-Pro

    No I did not. And when I spoke with the rep I had already paid for the additional battery with my credit card. I just love good customer service. It makes me feel so 'valued'.
  10. RichA

    RichA Mu-43 Regular

    Mar 28, 2012
    B&H: High prices and questionable service

    I particularly like their predatory shipping charges for small items. Canadian store body prices are either as good or better now, but accessories are still cheaper from the U.S.

    Nikon D800 - Canada and Cross-Border Price Comparison - photoprice.ca
  11. bongestrella

    bongestrella Mu-43 Veteran

    Sep 2, 2011
    Mechanicsburg, PA
    I don't know. I added the flash with mail-in rebate weeks after I preordered, called back to change the credit card to be used, and just this afternoon called back again to change the shipping address; none of which put me back down the preorder list, at least that is what all three sales rep told me.
  12. Phoque

    Phoque Mu-43 Regular

    Sep 18, 2011
    Ontario, Canada
    Modern comfort world frustration. Funny how when control slips out of our hyper controlled world we get miffed. I'm not excluding myself :tongue:
  13. nueces snapper

    nueces snapper Mu-43 All-Pro

    I suppose that's one way to think of it. Personally I feel it has more to do with high price and uncaring impersonal service.
  14. Boyzo

    Boyzo Mu-43 Top Veteran

    Mar 3, 2010
    Olympus should include the battery with the grip for no added cost.
    I will not add it to my B&H pre-order ;-)
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