Adorama not honoring their 4% rewards for - OM-D E-M1 and 12-44mm - Anyone get theirs?

Discussion in 'Olympus Cameras' started by gqchynaboy, Jan 6, 2014.

  1. gqchynaboy

    gqchynaboy Mu-43 Regular

    28
    Dec 18, 2012
    I have yet to receieve my 4% rewards so I emailed them about it and this is the response I got. Did anyone else get theirs?

    Hi Jeffrey,

    Thank you for contacting Adorama.

    Upon checking, it appears that your order was not eilgible for the 4% rewards.
    We apologize for any confusion.

    If you have any further questions, or require additional assistance, feel free to contact us. You may reply to this e-mail or call our toll-free phone number: (800)223-2500.



    Thanks for Shopping with Adorama.

    Aly D.
    Customer Service Specialist
    www.adorama.com - More than a Camera Store
    (800)223-2500.
     
  2. mattphoto

    mattphoto Mu-43 Regular

    44
    Oct 21, 2013
    New York
    I got mine for the em1, but not for the lens yet (still have time to go).
    If you used a coupon, purchased through an affiliate, or a site like ebates or fatwallet, then you don't get it.
     
  3. HelenOster

    HelenOster Mu-43 Rookie

    23
    Jun 1, 2010
    New York, NY
    Can you please email me directly: Helen@adorama.com, with your original order confirmation number: Helen@adorama.com and I will be delighted to double-check for you
     
    • Like Like x 1
  4. gqchynaboy

    gqchynaboy Mu-43 Regular

    28
    Dec 18, 2012
    Their reason for me not qualifying is that the 4% rewards are for purchases starting in December and I pre-orderd it on release day which was Sept 10th. However, they were already advertising the 4% rewards on Sept. 10th. and I kept checking their site regularly to see if they were in stock Was I just imagining that or did others see it too?
     
  5. Replytoken

    Replytoken Mu-43 Hall of Famer

    May 7, 2012
    Puget Sound
    Ken
    I would work with Helen directly via e-mail. She is active on many forums on behalf of Adorama, and I am sure that she will provide any assistance that she can. She and Henry Posner at B&H are usually very good at helping folks. Give her a chance.

    Good luck,

    --Ken
     
  6. slothead

    slothead Mu-43 All-Pro

    Aug 14, 2012
    Frederick, MD
    I've never checked, but it seems that the BBB (aside from broadcasting the situation on Facebook, or threatening to) may be the only recourse you may have to a solution.
     
  7. briloop

    briloop Mu-43 Regular

    171
    May 23, 2012
    Mount Juliet, TN
    I received separate rewards from Adorama: one for the camera body and one for the lens. I received each reward approximately 40 days after Adorama charged my credit card.
     
  8. HelenOster

    HelenOster Mu-43 Rookie

    23
    Jun 1, 2010
    New York, NY

    The issue is that the rewards are generated automatically and do relate to whether the reward was in place on the date of the order. The staff in the Cs call center can only report on what they see on the screen, however, following your email to me I can assure you that the 4% reward is being generated manually, and I hope you will receive an email containing it, today or tomorrow.

    Let me know if you need anything else!
     
    • Like Like x 1
  9. HelenOster

    HelenOster Mu-43 Rookie

    23
    Jun 1, 2010
    New York, NY
    Thank you! I would always recommend that any forum member with a query on an Adorama order contacts me directly for any issue, rather than going via the Cs call center. You will get a personal service, and know who you are talking to:smile:
     
    • Like Like x 9
  10. gqchynaboy

    gqchynaboy Mu-43 Regular

    28
    Dec 18, 2012
    Thanks Helen for resolving my issue!
     
  11. Sammyboy

    Sammyboy m43 Pro

    Oct 26, 2010
    Steeler Country
    Adorama Camera is a first class operation.
     
  12. mattphoto

    mattphoto Mu-43 Regular

    44
    Oct 21, 2013
    New York
    Always the first place I shop for camera stuff AND prints.
     
  13. leungw

    leungw Deal Hunter

    339
    May 26, 2011
    NJ
    Willy
    Replied at 4am EST...!? I call it dedication.
     
  14. mattphoto

    mattphoto Mu-43 Regular

    44
    Oct 21, 2013
    New York
    Just got my reward. Exactly 40 days from the ship date. :smile:
    No progress on the olympus rebate though :frown: