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accidentally swung into brick wall. worth sending for repair?

Discussion in 'Olympus Cameras' started by agnieszka, Dec 13, 2015.

  1. agnieszka

    agnieszka Mu-43 Regular

    71
    May 1, 2015
    Central Coast, NSW Australia
    Agnieszka
    Hey,

    Sadly, today i had my OMD E-M10 (bought July 2014 so i think it's out of warranty) slung on my shoulder with the shoulder strap. i bent down to put shoes on and the camera swung down off my shoulder and smashed into a brick wall that i was standing next to. Below are the symptoms my camera now has. Is this kind of trauma fixable - i.e., is it worthwhile for me to send the camera for fixing or is it likely to cost the same as a new body?

    I imagine there must have been many people with a similar scenario. What have people paid to get repairs done when this has happened to them (obviously everyone's situation would have been different, but i'm just putting out feelers)?

    Observable symptoms:
    - initially camera would try but fail to turn on (i could hear the camera attempting 3 times to 'initialise'). something has definitely come loose, because i can hear a faint rattle when the camera is agitated.

    - after about 30 min rest, i tried to turn it on again. now it turns on and displays the scene (not data/info) on the screen, but not the viewfinder. It turns off by itself after about 5 seconds.

    - autofocus, shutter, and on-screen information do not work. i tried a different lens with identical results.
     
  2. PeeBee

    PeeBee Mu-43 Top Veteran

    661
    Sep 17, 2012
    UK
    Oh dear, its easily done but unfortunately that doesn't make it any easier. I did a similar thing too once but it was a much older camera so I replaced it. I think the best thing to do is ask your local service centre for a quote. At least if it's beyond economical repair, the EM10 is still available and is now a lot cheaper than when you bought yours. Good luck.
     
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  3. agnieszka

    agnieszka Mu-43 Regular

    71
    May 1, 2015
    Central Coast, NSW Australia
    Agnieszka
    Yes if it's not economical to repair i might even upgrade the body to the Mk II.
     
  4. Robstar1963

    Robstar1963 Mu-43 Top Veteran

    899
    Jun 10, 2011
    Isle of Wight England UK
    Robert (Rob)
    Hi
    Don't know what it's like in your country but in the UK there is a good market on ebay for damaged cameras for spares or repair - specialists buy them to repair or use for spares for other cameras they have
    You might be able to salvage a little bit of cash from selling it on there - it won't be a lot but better than just throwing it away
    What about your home insurance - sometimes it covers other things you didn't realise were covered - worth a quick look in your policy booklet just in case ?
    Regards
    Rob
     
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  5. mcasan

    mcasan Mu-43 All-Pro

    Feb 26, 2014
    Atlanta
    You likely need to send it to Olympus or their authorized repair center for a quote. With a quote in hand, you can the decision if you want to repair or replace. Without a quote, all is guesswork.
     
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  6. agnieszka

    agnieszka Mu-43 Regular

    71
    May 1, 2015
    Central Coast, NSW Australia
    Agnieszka
    That's a good idea. I'll check it out.
     
  7. agnieszka

    agnieszka Mu-43 Regular

    71
    May 1, 2015
    Central Coast, NSW Australia
    Agnieszka
    You're right. At least it didn't happen right before a big trip: i can afford the time to do this properly.
     
  8. PakkyT

    PakkyT Mu-43 Top Veteran

    767
    Jun 20, 2015
    New England
    As a point of reference, here in the USA it is a flat repair price of $160.63 US. Current price for new ones is $500 US. Used they seem to be going for roughly $300-ish.
     
    • Informative Informative x 1
  9. kennoth

    kennoth Mu-43 Rookie

    10
    Nov 30, 2013
    Brisbane Au
    You could try ringing Olympus repairs in Sydney ...they have given me excellent service recently.
    Call May on 02 9886 3992 (tell her Ken sent u )
    Good Luck
     
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  10. drd1135

    drd1135 Zen Snapshooter

    Mar 17, 2011
    Southwest Virginia
    Steve
    Nothing to add to the suggestions above, but sorry to hear this. We need a sympathy emoji.
     
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  11. BAKatz

    BAKatz Mu-43 Veteran

    247
    Sep 9, 2010
    Riverdale, NY
    Seems like a good excuse to buy a new camera. Excuse me now while I go take a picture from our balcony. I hope that plate locks into the tripod correctly
     
  12. twokatmew

    twokatmew Mu-43 All-Pro

    Jun 1, 2012
    Lansing, MI, US
    Margaret
    I had a similar situation with my first E-M10. I fell on a pier with my camera in hand, and it smacked the ground. I replaced it, thinking it was pointless to have it fixed. But then I realized I could get it repaired for a flat fee through Olympus US. That was over a year ago, and it's working just as well as its replacement. So sorry about your camera!
     
  13. agnieszka

    agnieszka Mu-43 Regular

    71
    May 1, 2015
    Central Coast, NSW Australia
    Agnieszka
    Well i'm a happy camper: Olympus just couriered my camera back to me. Fixed under warranty. Didn't cost a cent. I've yet to test it out (i'm at work and don't have batteries here). I also asked them to fix the wifi issue and the shutter speed knob, so will be testing all that out when i get home :)
     
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  14. demiro

    demiro Mu-43 Hall of Famer

    Nov 7, 2010
    Good for you! Happy endings seem a rarity these days with repairs. I think you must have a much more consumer-friendly warranty in Oz than we get in the US.
     
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  15. PakkyT

    PakkyT Mu-43 Top Veteran

    767
    Jun 20, 2015
    New England
    Great news and nice of them to repair it for free (considering warranties often do not include accidental damage).
     
  16. agnieszka

    agnieszka Mu-43 Regular

    71
    May 1, 2015
    Central Coast, NSW Australia
    Agnieszka
    I think I'm the most surprised of anyone. They even put the details of my brick wall in their repair report that came back with the camera. Maybe the wifi/knob issues (that existed pre-accident) made them a differenece. Dunno, not going to argue with them about it!

    Sent from my GT-I9505 using Tapatalk
     
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  17. Robstar1963

    Robstar1963 Mu-43 Top Veteran

    899
    Jun 10, 2011
    Isle of Wight England UK
    Robert (Rob)
    Excellent news !
    Well done Olympus !
    Rob
     
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  18. So Thankful

    So Thankful Mu-43 Veteran

    232
    Jun 9, 2015
    Midwest
    Awesome!
    Good to hear of excellent customer service.
     
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