Last January, after having shown signs of weakening for some time, the rear dial of my EM1 finally gave up the ghost and wouldn't give me the time of day anymore, strangely at the same time my 12-40 lens decided that it didn't like the AF mode any longer. I was feeling a bit nonplussed but managed to pluck up enough courage to call Olympus Service Plus, fearing the worst. The start was not too auspicious, although I reside in France, the Service Plus contact number is in Germany. Well it didn't go too badly after all, the chap at the other end was (unsurprisingly) not surprised with the rear dial problem and as for the lens, when he started to explain about the focus ring and the focus clutch mechanism, I immediately cut him short. After that, things went very quickly, I was given an appointment the following day with a DHL courier and I received shortly after that a confirmation email complete with forwarding label to print. The courier arrived at the given time the following day and picked up my carefully prepared package. Afterwards I received regular health bulletins from a hospital in Portugal, just kidding of course, however the wait didn't last long as I got my gear back in less than a week. I unpacked feverishly, quickly did some testing and hallelujah, everything seemed to work perfectly. The accompanying health bulletin listed the following : - Re. the body : replacement of top hood, replacement of electronic card, firmware update, checking and cleaning. - Re the lens : firmware upgrade , checking and cleaning. And that was it, I must say I was suitably impressed by the whole thing, KUDOS TO OLYMPUS !