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  1. HelenOster

    Olympus 45mm f1.8 $US99 at B&H

    Actually, that isn't true. Prior to coming to Adorama I was a legal assistant in the UK, and the law is as follows: When a retailer displays a product for sale, legally it is giving you 'an invitation to treat', which means it is inviting you to make an offer to buy. The retailer can refuse...
  2. HelenOster

    Adorama trade experience?

    Thank you!
  3. HelenOster

    Adorama trade experience?

    I passed on your comments to the Used Department Manager (You are aware that we will always make every effort to price match to equally reputable retailers on all goods, new and used?......even going a little below if we can!)
  4. HelenOster

    Adorama trade experience?

    I would love to get an example. I'm actually surprised to see this as we always consciously make every effort to price our gear cheaper than both B&H and KEH. (Neither have available an Xt2 now). Possibly you didn’t compare with the same grade level?
  5. HelenOster

    Adorama trade experience?

    Actually, Adorama's regular service also offers free expedited (1-3 business day) shipping on numerous items. The Adorama VIP 360 program, offers: Free Drops & Spills warranty on all purchases during active membership Free 2 day Guaranteed Delivery - or less - on VIP360 items 60 day return...
  6. HelenOster

    Adorama trade experience?

    I'm so very sorry to see this - if you can email me: Helen@adorama.com with any additional details I will follow up and see what I can do.
  7. HelenOster

    Adorama trade experience?

    Well, of course not! We sell items in a range from X up to D dependant upon condition, and therefore the price we sell at varies hugely thru F G V E- E E+. So the estimated resale value will vary hugely, as well.
  8. HelenOster

    Adorama trade experience?

    Can you email me with the date and time of your call plus the number you were calling from so I can listen to the recording of the call?
  9. HelenOster

    Adorama trade experience?

    How much were you actually offered, Christopher?
  10. HelenOster

    Adorama trade experience?

    If I thought for a second that you were being taken for a ride, I'd be on it all the way. But checking here: https://www.keh.com/sell/fuji-x-e2-black-digital-camera-body-16-3-m-p-222637.htmlit looks like they are offering between $55 - $148 for a used Fuji X-E2
  11. HelenOster

    Adorama trade experience?

    So sorry to see this - can you email me : Helen@adorama.com so I can help?
  12. HelenOster

    Selling Your Gear To KEH/MPB/Adorama/B&H

    Hi Ken Yes, you would get a better deal on the new gear if you complete a trade at the same time. re: gift cards, they are usually sent out in the package with the new gear. But email me with the SKU# of the new item and I'll double check for you. BTW I believe you might also get a tax break...
  13. HelenOster

    Selling Your Gear To KEH/MPB/Adorama/B&H

    Hi Ken You need to be aware that if you sell your gear via a retailer you will net around 70% of the expected re-sale price (if you are trading up, probably a bit more). If you'd like to email me: Helen@adorama.com with a list of the items you are hoping to trade (with an idea of condition) I'm...
  14. HelenOster

    Nightmare first experience ordering a GH5 from B&H photo as a Canadian

    Of course all employees are trusted - and trustworthy! If we did as you suggest, Adorama would still be conducting business and making money. Which is forbidden on The Sabbath and certain Holidays
  15. HelenOster

    OMD EM10 MKI and Adorama Customer Service

    Thank you so much for your feedback, which is very much appreciated. I made sure to copy it to our Used Department manager to share with his team, and I know that it will make their day! Please feel free to contact me directly at any time if you have any additional questions or concerns...
  16. HelenOster

    Adorama not honoring their 4% rewards for - OM-D E-M1 and 12-44mm - Anyone get theirs?

    Thank you! I would always recommend that any forum member with a query on an Adorama order contacts me directly for any issue, rather than going via the Cs call center. You will get a personal service, and know who you are talking to:smile:
  17. HelenOster

    Adorama not honoring their 4% rewards for - OM-D E-M1 and 12-44mm - Anyone get theirs?

    The issue is that the rewards are generated automatically and do relate to whether the reward was in place on the date of the order. The staff in the Cs call center can only report on what they see on the screen, however, following your email to me I can assure you that the 4% reward is being...
  18. HelenOster

    Adorama not honoring their 4% rewards for - OM-D E-M1 and 12-44mm - Anyone get theirs?

    Can you please email me directly: Helen@adorama.com, with your original order confirmation number: Helen@adorama.com and I will be delighted to double-check for you
  19. HelenOster

    online printers- which to use MPIX Adorama ???

    No, Adorama doesn't print the logo on anything - tho' there is an option to allow the logo on the back page of a photobook and take a $2 discount! I hope the difference is, that AdoramaPix is better??!! :wink:
  20. HelenOster

    Questions for people that use Adoramapix for their prints.

    I ran this by our CS Manager at AdoramaPix, and he responded: Hi, Jpegs would be great, we do accept 8 bit tiff files if he feels more comfortable with that. We do not add sharpening if he wants his images a bit sharper he should add some at his end.
  21. HelenOster

    Problem with B&H...

    I was extremely concerned to read this, Ray. If there is anything I can help you with in terms of addressing any past issues, please let me know: Helen@adorama.com
  22. HelenOster

    Olympus 75 owners question?

    I've had really good feedback about the Giottos lens pouches from customers in a similar situation: lens bag : Buy or Learn at Adorama
  23. HelenOster

    [EXPIRED] Selling Some Lenses is this a good price?

    Actually, Adorama gives a 90-day warranty on all used items, which includes a 30-day returns policy! (and we have around 25,000 pieces in the used department warehouse at any given time.....) If you ever need advice, or after-sales suport - with any order from Adorama Camera, I'm only an...
  24. HelenOster

    mFT v DSLR

    Thanks so much for the feedback - very much appreciated! BTW I'm only ever an email away for advice, or after-sales support: Helen@adorama.com
  25. HelenOster

    m4/3 prices going up ...

    YW. I think it's important to share as much info as we can in these difficult times.
  26. HelenOster

    Adorama...

    I think Henry's better placed to answer this than me, as I've only been around for a little over 3 years, while Henry has seen both sides of the picture!
  27. HelenOster

    Adorama...

    I think we're very fortunate that we have such an opportunity to drop into virtual conversations like this right across the Internet, between 100s of thousands of other people who feel as we do about photography - and find out what you like about us as well as what we could do better.
  28. HelenOster

    m4/3 prices going up ...

    As retailers we are controlled by the manufacturers and distributors in more than simply accessibility to the products; discounts that we have previously been offered are being withdrawn on a daily basis as both Canon and Nikon struggle to recover from the earthquake and tsunami. In addition...
  29. HelenOster

    Adorama...

    I can't actually ID your order from your posting! Could you please email me: HelenO@adorama.com with your order number and I'll see if anyone can find out the ETA for you.
  30. HelenOster

    Adorama...

    Ouch!:confused: You said you went to "an Adorama store"; we've only ever had one store as it is a family-owned business, and that is in NYC. I can only apologize for the poor level of service you received 20 - 30 years ago, but please assurred that the business as it is run today bears little...
  31. HelenOster

    Adorama...

    Thanks Andrew! If I can explain; because you are overseas you selected UPS shipping - Streamlite is only offered as either a free shipping or standard shipping option (see my post above) Thank you! We can ship the films USPS, although if a package is mislaid in transit you will have to...
  32. HelenOster

    Adorama...

    An excellent suggestion which I will be forwarding to our management team today, thank you - please email me! HelenO@adorama.com
  33. HelenOster

    Adorama...

    I'm sorry that you've had an unsatisfactory experience with shipping from Adorama. Streamlite is offered as either a free or economic option for customers who prefer not to pay for UPS shipping. However, UPS is still available for customers who prefer it. To Florida you will generally be...
  34. HelenOster

    GH2 battery scarcity!

    They're currently o b/order with no ETA - but if you place an order we don't charge your cc until they are actually shipped (so if you were to find one earlier, you only need drop me an email to cancel). We're also expecting a house brand battery in fairly soon, as well as a non-branded charger.
  35. HelenOster

    Panasonic 20mm f1.7 lens

    Thanks so much for the recommendation - BTW the return periods for items ordered from Adorama Camera has now been increased from 14 days to a full 30 days from the date of delivery! If you ever need any advice or after-sales support with an order from Adorama, please don't hesitate to drop me...
  36. HelenOster

    Thinking about buying an EPL1

    I'm strictly amateur - with a Canon compact - but my daughter lives to dance and I've been thinking about taking more serious portraits of her, and my Dad recommended the Panasonic Lumix. So I may be asking for advice here myself! Anyway, I'm here for you all whether it's regarding Adorama...
  37. HelenOster

    Thinking about buying an EPL1

    Thanks so much for the recommendation for Adorama Camera - very much appreciated. BTW I'm only an email away for advice or after-sales support!
  38. HelenOster

    Finding a 17mm f2.8

    If there is anything I can do to help, please don't hesitate to email me directly!
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