EM1 rear wheel not always responding

Discussion in 'Olympus Cameras' started by RamblinR, Jan 6, 2014.

  1. RamblinR

    RamblinR Mu-43 Veteran

    Joined:
    Aug 16, 2012
    Messages:
    490
    Location:
    Sunshine Coast, Qld Australia
    Real Name:
    Maria
    Hi,
    Having a problem with my new EM1.
    I have the aperture on the rear wheel and I find that it doesn't always respond when turning.
    Click three time to go up in aperture (or down) and it might have moved 1/3 of a stop or 2/3 or sometimes not at all, other times moves correctly. Very frustrating.
    Have contacted Olympus and have been advised to post it to them.
    Front wheel appears fine.

    Anyone else having this problem?
    Advertisement
     
  2. RamblinR

    RamblinR Mu-43 Veteran

    Joined:
    Aug 16, 2012
    Messages:
    490
    Location:
    Sunshine Coast, Qld Australia
    Real Name:
    Maria
    Nobody else noticed this.

    Love this camera.
     
  3. mattia

    mattia Mu-43 Hall of Famer

    Joined:
    May 3, 2012
    Messages:
    2,086
    Location:
    The Netherlands
    Nope, sorry. Shouldn't do that.
     
  4. dcisive

    dcisive Mu-43 Veteran

    Joined:
    Feb 19, 2010
    Messages:
    460
    Location:
    Salt Lake City, Utah
    Real Name:
    Lee
    Before you come to a final conclusion, do a COMPLETE SYSTEM RESET on the camera and see if it still does what you say is the problem. Quite often, just like any computer, a reset sets things right again. Give it a try.
     
  5. cjlacz

    cjlacz New to Mu-43 Charter Member

    Joined:
    Apr 17, 2009
    Messages:
    2
    Yeah, I have the same problem. Another user on dpreview had it too (and one of his friends). It does seem to happening to different people. Oly wanted quite a bit of money to fix it, so I'm going to try taking it to BicCamera and see if they'll do anything for me. Service is a little disappointing for a "Pro" camera I've owned for only a month. Front wheel is fine on mine too.
     
  6. ean10775

    ean10775 Mu-43 Top Veteran

    Joined:
    Jan 31, 2011
    Messages:
    985
    Location:
    Cleveland, Ohio
    Real Name:
    Eric
    Why would Olympus want money to fix it? Isn't the camera still under warranty?


    Sent from my iPhone using Tapatalk
     
  7. RamblinR

    RamblinR Mu-43 Veteran

    Joined:
    Aug 16, 2012
    Messages:
    490
    Location:
    Sunshine Coast, Qld Australia
    Real Name:
    Maria
    I will try the reset but I mentioned that to Olympus and was advised that it would likely be hardware related and not software so reseting will probably not help.
    Worth giving it a try though. Will advise later if this is helpful.
     
  8. mattia

    mattia Mu-43 Hall of Famer

    Joined:
    May 3, 2012
    Messages:
    2,086
    Location:
    The Netherlands
    I'd insist on a warrantee fix for this - not sure how things work where you are, but here the retailer is responsible for 2 years of warrantee coverage, and should handle all such issues. Olympus also extended their warrantee to 3 years if you register the product here. The approach to this shouldn't be to ask how much things will cost up front, but insist that the problem be fixed on an undamaged camera that hasn't been treated poorly.
     
  9. RamblinR

    RamblinR Mu-43 Veteran

    Joined:
    Aug 16, 2012
    Messages:
    490
    Location:
    Sunshine Coast, Qld Australia
    Real Name:
    Maria
    Sent my camera away for repair and it has been returned with a very quick turnover time.
    I don't know what they did but it hasn't been repaired and is getting worse to use as the dial sometimes doesn't respond at all.
    Will be calling them tomorrow - very disappointed.
     
  10. marcr1230

    marcr1230 Mu-43 Regular

    Joined:
    Nov 28, 2013
    Messages:
    143
    I have the same issue going on
    Other posts have talked about using
    An air can to blow dirt grit out of the space btw the
    Control wheel and the body

    My guess is that the contacts are under the top cover so this won't help
    But I'm going to try it before returning the camera for a repair
     
  11. Ajitpillai

    Ajitpillai New to Mu-43

    Joined:
    Feb 4, 2014
    Messages:
    2
    Location:
    Memphis Tennessee
    I am having exactly the same problem and it seems to be getting worse. Strange thing is that about a week after the rear wheel on the body started responding erratically, the rear wheel on the HLD 7 grip started exhibiting the same symptoms. Leads me to think that this may be software related, can't imagine a hardware problem cropping up almost simultaneously on the body and the grip. Very frustrating since I am out of the country and have to deal with this problem till the end of the month.
     
  12. sanz3jo

    sanz3jo Mu-43 Rookie

    Joined:
    Nov 22, 2013
    Messages:
    16
    Location:
    Dominican Republic
    Real Name:
    Mario E.
    I have the same problem, tried with the pressure blower as suggested by other member on another post and it worked for a few hours but now the problem is back. Very disappointed.
     
  13. RamblinR

    RamblinR Mu-43 Veteran

    Joined:
    Aug 16, 2012
    Messages:
    490
    Location:
    Sunshine Coast, Qld Australia
    Real Name:
    Maria
    Just got my camera back again. Haven't had a chance to use it on a day out shooting but it appears at this time to be repaired. Thanks Olympus Australia.
     
  14. it'sAlvin

    it'sAlvin Mu-43 Regular

    Joined:
    Feb 16, 2014
    Messages:
    75
    Location:
    Bay Area CA
    Real Name:
    Alvin
    how old are the cameras here that are exhibiting this problem? I hope this doesn't happen to mine.
     
  15. marcr1230

    marcr1230 Mu-43 Regular

    Joined:
    Nov 28, 2013
    Messages:
    143
    Mine was purchased in early dec 2013
     
  16. db96

    db96 Mu-43 Regular Subscribing Member

    Joined:
    Jun 10, 2012
    Messages:
    132
    Location:
    Central Indiana
    Makes me glad I chose to pass on the referb with only a 90 day warranty and ordered new.
     
  17. photoguy126

    photoguy126 New to Mu-43

    Joined:
    Mar 1, 2014
    Messages:
    1
    I have the same exact problem. Tried the Reset function, but it didn't help. Just sent the camera back to Olympus for repair. Very frustrating, especially since the camera is just over one month old.
     
  18. steelhead

    steelhead New to Mu-43

    Joined:
    Mar 1, 2014
    Messages:
    1
    I just noticed the problem on my camera. Only have used it for less than a month! I'll send it in right away. Now I see that this is a common issue, I hope that they have found a way to fix it once and for all......
     
  19. e55097

    e55097 New to Mu-43

    Joined:
    Aug 1, 2012
    Messages:
    5
    I have the same exact problem om my Om-1. I tried to reset and after that the problem disappeared. Now the problem has reappeared but it is less frequent.
     
  20. Fred S

    Fred S Mu-43 Veteran

    Joined:
    Feb 20, 2012
    Messages:
    357
    Location:
    Calgary
    Real Name:
    Fred S
    Not an EM1
    my EPL-5 does that only in the very cold under 10 ° F
     

Share This Page