Registration troubleshooting

If you cannot find the link to register, click here: http://www.mu-43.com/register.php

If you receive the message, "Sorry, we are unable to register your account at this time", it is because you attempted to register with a birth date indicating that your age is less than 13. Because of COPPA, we do not allow anyone under 13 to register. If you are over 13 years of age and getting this message, it is because you entered the wrong birth date. In that case, clear your cookies and/or use a different browser or a different computer to start again.

If you cannot see or solve the CAPTCHA (puzzle used to differentiate human from spambot), try a different browser and/or computer. It requires you to click and drag puzzle pieces to assemble an image that matches the one shown in the upper right corner. There is nothing to read. For more information about our CAPTCHA system, see here: https://www.keycaptcha.com/

After registering, you have to activate your account before you can post. Look for an activation message in your email inbox. It was sent to the email address you provided. If you don't see the email, see Activation troubleshooting below. Click the link in the email to activate your Mu-43 account. If you are an AOL user, use the separate link for AOL users. If activation fails, see Activation troubleshooting below.

Activation troubleshooting

These steps will solve account activation problems*.

1. Did you receive the activation email? If so, skip to Step 6.
2. Did you complete all registration web pages? If not, start the registration process again.
3. Has it been less than 15 minutes since you registered? If so, wait for the email in case it simply didn't arrive yet, then return to Step 1.
4. The activation email was sent to you but you didn't receive it. Check if your email program, web-based email service, or ISP has filed the message in another folder or has quarantined it as potential spam. If you find it, click the activation link, then skip to Step 6.
5. If you use email that has a junk/spam filter, add amin@mu-43.com to your address book, approved senders, or other whitelist so you'll receive our email. Then skip to Step 11.
6. Did the activation link in the email work? If so, you are done.
7. Did you get the error message "We could not activate your account because this web address is not valid"? If not (i.e., you encountered some other type of error), skip to Step 11.
8. Has it been more than 24 hours since you registered? If so, the Activation ID timed out, so skip to Step 11.
9. Check if your email program wrapped the activation URL onto multiple lines, so that clicking the URL gave you only a partial URL. If so, paste the whole URL together and use it in your web browser. It works, you are done.
10. Go to the Manual Activation Page. Copy and paste your User Name and Activation ID from the activation email into the web page, and click the button. If it works, you are done.
11. If this is the first time you have reached this step, have another activation email sent to you, with a fresh Activation ID, using the Email Activation Codes page. Fill in the email address that you used to register for Mu-43.com, click the button, and return to Step 1.
12. If you have still not received the requested activation email, check if people who don't share your ISP can send email to you. When your email is rejected because your mailbox is full or your mail server can't deliver your mail for any other reason, Mu-43 activation messages bounce back to Mu-43.com. Even if you contact us, we can't reply to you because our messages to you bounce as well. To check for this possibility, ask a friend who has a different email domain to send you email. If you don't receive it, you'll need to solve that problem with your ISP before coming back to Mu-43.com and repeating Step 11. Some ISPs, including AT&T, SBC Global and Pac Bell, use spam filters that block email from some forum systems like ours. If so, you may need to use another email address such as a work address or a web-based service like Gmail, not the email account provided by your ISP.

*Adapted from the MacRumors.com FAQ