OM-D: Billed for water damage repair. (Update: covered!) - Page 5

st3v4nt · #41 August 4th, 2012, 05:24 AM

Quote:

Originally Posted by MikeB

Silver. But if the cap for the battery grip was the problem, then that's not likely to be a body issue.

I hope so Mike that's way I gather the data see if my assumption is wrong, I have black, I also not feel confidence with my rubber seal in my battery grip,
tough in some occasion I did test the OM-D under the rain.

Shutterdad · #42 August 4th, 2012, 07:06 AM

Quote:

Originally Posted by MikeB

Good news everybody: it's covered!

The lady I talked to earlier today just called me back a few min ago. She had gone to her director and explained the situation. They decided to cover the cost of the repair for me.

So, important rule of talking to customer support: be nice, don't yell at them, and they will try to help you.

Also, the repair technician passed on the warning again, and I told the nice lady that I'd pass the same warning to you guys here: that cover NEEDS to be present to make the camera rain resistant. She also mentioned the cover on the hotshoe needs to be in place, which I assume means the one covering the accessory port on the back not the flash contacts on the top.

So, when going out into wet weather, have a checklist: SD card, battery, covers top and bottom.

Yeah!!! Time for a little happy dance....

caimi · #43 August 4th, 2012, 07:23 AM

I understand your frustration but I never consider anything weatherproof. Let alone a camera with complex electronics. Regardless of the waterproof or weatherproof claims of the manufacturer to the contrary, I would never use my OM-D in wet weather and I always have a waterproof, sealable bag on hand when I'm shooting in potential wet weather.

250swb · #44 August 4th, 2012, 09:29 AM

Quote:

Originally Posted by bcaslis

The camera isn't advertised as weather sealed. It says "splash proof".

The OM-D is sealed to the equivalent of 'IEC Standard publication 529 IPX1', which is exactly the same standard as the E1, E3, and E5. In the E5 spec sheet it calls the sealing 'weather resistant body seals'. It does refer to 'splash resistance' in the OM-D manual, but it also says 'weathersealing' in another section of the manual.

Steve

bcaslis · #45 August 4th, 2012, 09:38 AM

Quote:

Originally Posted by 250swb

The OM-D is sealed to the equivalent of 'IEC Standard publication 529 IPX1', which is exactly the same standard as the E1, E3, and E5. In the E5 spec sheet it calls the sealing 'weather resistant body seals'. It does refer to 'splash resistance' in the OM-D manual, but it also says 'weathersealing' in another section of the manual.

Steve

Really? What page? I just did a search of the PDF of the manual and I can't find a single instance where it claims weather sealed. Pages 118 & 120 refer to precautions for weathersealed products. I find nothing that says the E-M5 is weather sealed.

Mikefellh · #46 August 4th, 2012, 09:49 AM

Quote:

Originally Posted by 250swb

The OM-D is sealed to the equivalent of 'IEC Standard publication 529 IPX1', which is exactly the same standard as the E1, E3, and E5. In the E5 spec sheet it calls the sealing 'weather resistant body seals'. It does refer to 'splash resistance' in the OM-D manual, but it also says 'weathersealing' in another section of the manual.

Quote:

Originally Posted by bcaslis

Really? What page? I just did a search of the PDF of the manual and I can't find a single instance where it claims weather sealed.

Standard 529 IPX1 is mentioned on page 116 at the bottom of the page.

For the record I knew an Oly rep who tested te early E-1 by putting it under his shower for 20 minutes and then shot an F1 race with it, and I've seen another Oly rep take an E-3 with 12-60mm and dunk it into an aquarium.

250swb · #47 August 4th, 2012, 10:18 AM

Quote:

Originally Posted by bcaslis

Really? What page?

Yes really.

Page 118 of the English Manual asks users to refer to the 'weatherproofing sections' for details. I don't know of any other weatherproofing 'sections' except the level of sealing is referred to in the specification table, which as I said, is exactly the same specification as the other 4/3 'E' cameras, and anybody who has used one of those in a downpour knows how well they are sealed. It is the terminology that should be ignored, perhaps an unhappy translation, perhaps Olympus being over cautious by calling it 'splash resistant'. But the bottom line is that its the same sealing as all the others, unless we think Olympus are fibbing about 'IEC Standard publication 529 IPX1'? But there has to be some fun to be had with a conspiracy theory

Steve

tommydata · #48 August 4th, 2012, 10:32 AM

Quote:

Originally Posted by MikeB

Nope, I put in a very early preorder, so I received my camera the first week they were shipping. Nobody would have had any time to get a camera and return it, so I'm pretty sure mine was new. It's vaguely possible that a guy in the B&H warehouse opened it up to look at it, but I think that's unlikely.

Good thinking, but not likely in my case.

Plus, you cannot sell a returned camera as new, they must be clearly marked as refurbished.

cookme · #49 August 4th, 2012, 11:45 AM

I just tested the bottom seal on my silver E-M5, it's quite tight... I have to "peel it off" with force. Guess I won't need the safety tape then :)

Although I have no idea how much it might stay that way after replacing it frequently, such as taking the battery grip on and off.

meyerweb · #50 August 4th, 2012, 05:26 PM

Suddenly I'm far less impressed with the supposed "weather sealing" of this camera. If it's dependent on plastic / rubber covers that are almost bound to come off at some time, it's not bloody "sealed" at all. My EOS 1D Mk II didn't need plastic or rubber covers on the hotshoe or camera base to be safe to use in the rain. I haven't even mounted a flash to my OM-D yet, but noticed the other day, while pulling it out of the bag, that the plastic cap was coming off.

Weather sealing is one of the features many people tout as a major advantage of the OM-D compared to other m43 cameras. It seems that's true only if you don't actually let it get wet.