Quote:
Originally Posted by 2ndLight
tc or DHart, how was your experience with DigitalRev? I was also thinking of going that route (destination is US). Any issues with customs or surprise charges? Do you feel comfortable with their return policies?
Thanks for any insight.
Robert
|
Robert, I haven't ordered the 12-35 but I ordered a CV 25mm f/0.95 from DigitalRev, which is at least in the same ballpark. DR was painless to order from and the shipment showed up even faster than expected and extremely well packed, so no complaints on the service end.
As far as charges, I found out after the fact that there were two charges I wasn't expecting. First, the bank that issues my credit card charges a 'foreign transaction fee' for purchases made outside the US but in USD. That was $19 of added cost I wasn't expecting. Again, this is from the card issuer and not D.R. - not all card issues charge these fees but most do, so you'll want to check with your CC company ahead of time to make sure.
Second, D.R. ships via FedEx, and 2 weeks after the lens arrived I got a bill in the mail for another $25 or so, which consisted of ~$19 in customs taxes and import duties, + $6.95 in "convenience fees" from FedEx. What they do is pay the duties and taxes for you so the package is delivered right away, then bill you later what is in essence a finance charge for floating you the customs money. Frustratingly, the only way to pay this appears to be by mailing them a check, since I couldn't find any way to pay the bill online.
Note that neither of these fees are charged by DigitalRev, and ultimately I have no problem with them. But it's nice to be aware of all this *before* you order